Inside Sales Representative

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion.

The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

The role of an Inside Sales Representative (ISR) at Protolabs involves managing a steady stream of transactional sales opportunities and orders specific to our CNC and 3D Printing service lines. This entry-level position is designed to support Protolabs' growth by effectively supporting customers through the sales processes, ensuring a smooth experience and driving business expansion.

The ISR uses process-oriented approach to handle inside sales functions, with the primary responsibility of meeting and exceeding sales targets, customer acquisition goals and other company objectives.

Physical Demands: While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment: Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions.

Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.

• Facilitate the progression of sales opportunities throughout the sales process, supporting design iterations and aligning with client buying requirements.

• Generating new opportunities, nurturing prospects, and engaging former contacts via different marketing events and or campaigns to maintain a dynamic sales pipeline.

• Evaluate and optimize performance by tracking metrics such as call outcomes, meeting scheduled, pipeline development, deals closed, and revenue growth to align with company objectives.

• Support lead generation efforts completing sale activities to drive lead qualification and conversions

• Nurture prospects and engage former customers via different marketing events and or campaigns generating new sales opportunities.

• Prepare, conduct, and facilitate customer meetings and presentations to increase awareness, drive customer relationship to grow & retain business.

• Actively contribute to marketing events by driving awareness to Protolabs webinars, tradeshows, and other social/content engagements to enhance Protolabs' brand interaction and visibility.

• Conduct discovery calls to gain insights into customer needs, cultivating both new customer acquisition and existing relationships.

• Identifying and raising large or production sales opportunities to sales management in order to provide adequate support and resources ensuring positive customer outcomes.

• Maintain effective communications with internal partners on customer projects within Protolabs

• Utilize CRM software and sales tools effectively for managing pipeline insights, prioritizing opportunities, and ensuring timely follow-ups for designated projects and new prospects.

• Support and respond to general sales inquiries received via different communication channels (sales inbox, online forms, chat assistants, etc.)

• Maintain customer information by documenting & tracking engagement and interactions within Customer Resource Management software application

• Perform other related duties as assigned by Sales Management.
• Entry-level position; Typically has 0-2 years of experience.

• Ability to prioritize tasks effectively, ensuring timely opportunity follow-up and closing of deals.

• Self-motivated and results-driven with a focus on achieving and exceeding sales goals and objectives

• Ability to build and sustain robust customer relationships to enhance satisfaction

• Exhibits Protolabs values: We are one team, We are kind, We are makers, We win or we learn, We take ownership
• We offer a competitive total compensation package

• In addition, we offer competitive benefits including but not limited to:

• You will receive PTO + Wellness Hours + Holiday Pay + Volunteer Hours