Shift Lead | Manhattan

- Love for cafe culture and people

- Friendly, open and approachable person who is able to work well with others

- Strong knowledge of coffee and equipment

- Strong decision making and multi-tasking skills

- Strong interpersonal communication skills

- Passionate about delivering excellent customer connections to create a regular customer base

- Able to work at a fast pace in high volume environments

- Be an exemplary ambassador of our brand

- Desire to foster growth with team members

- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy

- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform

- Open and close the location safely and responsibly and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift

- Positive and solution focused handling of any minor customer issue

- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

- 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee

- 18+ years of age

- Able to lift 25+ lbs, and to stand for long periods of time

- Availability that meets the needs of our cafes

- Full Time: 30-40 hours per week, 4-5 days per week and must be able to work 2 peak days (peak days: Friday, Saturday, Sunday)

- Weekend and holiday availability preferred

- You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify")

- $21.00/hour plus tips

- A comprehensive Barista accreditation and training program

- Tenure based paid time off

- Commuter benefits

- Sick time

- 1.5x pay on select holidays

- Complimentary coffee and treats on shift

- Free Blank Street swag