Home Shopping Dept Manager-NW Washington

we are looking for team-focused managers who are passionate about people, performance, and deliver a seamless shopping experience. As a Home Shopping Department Manager, you will lead daily fulfillment operations, ensure accurate and timely order completion, and support strong customer satisfaction while driving digital sales growth.

T his role offers a fast - paced, hands - on environment where your work directly impacts customers and overall store success.

Building the future of food and well - being starts with a seamless digital shopping experience. Bring your passion for customer service, organization, and operational excellence to a role where you manage high - volume fulfillment operations, support your team, and ensure every customer order is accurate, on time, and handled with care.

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Oversee all daily operations of the Home Shopping Department, ensuring timely, accurate, and customer - focused order fulfillment

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Deliver an exceptional pick - up and delivery experience while resolving customer concerns, substitutions, and refunds professionally

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Coordinate end - to - end fulfillment processes including picking, staging, dispensing, and delivery coordination (where applicable)

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Ensure proper use of Home Shopping technology, handheld devices, and fulfillment systems

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Monitor key performance metrics such as order accuracy, pick rates , on - time completion, labor efficiency, and customer satisfaction

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Create and manage schedules aligned with order volume, peak demand, and productivity expectations

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Partner with department leaders to address inventory availability and out - of - stocks impacting orders

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Hire, train, coach, and develop Home Shopping associates while fostering a positive, accountable team culture

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Ensure compliance with food safety, sanitation, quality, and company operational standards

We are looking for candidates who possess the following:

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Strong customer - service focus with excellent communication skills

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Effective people management , coaching, and team - building abilities

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Strong organization, time management, and problem - solving skills

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Ability to manage work in a fast - paced, high - volume environment

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Ability to review performance data and take corrective action

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Ability to lift up to 50 lbs. and work in varying temperature environments

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Other

requirements: Flexible availability including early mornings, evenings, weekends, and holidays; reliable attendance; compliance with company safety policies and Code of Business Conduct

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Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

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Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

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Leaders invested in your training, career growth and development

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An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.