Data Analyst I - UHC Cove

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

UnitedHealthcare is seeking a Data Analyst I to join our Consumer Operations Vital and Experience Hub (COVE). COVE monitors member experience, provider experience, and core operational experiences, with a focus on early detection and resolution of issues and data driven decision making across multiple lines of business.

As a Data Analyst I, you will be responsible for supporting and refining tools to analyze complex operational data, generate actionable insights, and contribute to advanced analytics solutions, including AI/ML enabled use cases, in support of multiple lines of business and shared services organizations.

This position is hybrid, with a minimum of 4 days per week in office at the 9700 building in Minnetonka, MN.

Primary Responsibilities:

• Query and integrate data from multiple sources for the building and ongoing support of dashboards and analyses that surface insights and opportunities
• Support the full analytics and data solution lifecycle, including research, proof of concepts, design, development, testing, deployment, and ongoing maintenance
• Analyze operational and experience data to identify opportunities for process improvement, cost optimization, and experience enhancement across consumer, provider, and core operations
• Work with diverse data sources including NPS trends, consumer and provider verbatims, digital portal interactions, and critical operational metrics
• Collaborate with cross functional partners to define business problems and develop analytic solutions
• Apply data storytelling techniques to clearly communicate findings to technical and non technical audiences
• Contribute to team and organizational growth through knowledge sharing, collaboration, and continuous self development

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.