Sr Systems Management Analyst (EPIC)

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Join a high‑performing, mature Epic environment as our Senior Epic Patient Experience Analyst, where you'll play a key role in advancing AI‑enabled Epic solutions that intelligently support patient access and engagement at scale. As a trusted subject matter expert, you will design, build, and optimize Epic systems by applying data‑driven and AI‑informed approaches to workflow design, decision support, and system optimization. Partnering closely with clinicians, operational leaders, and IT teams, you'll help modernize how Epic capabilities are delivered-balancing innovation, reliability, and responsible use of AI-while influencing system design, mentoring peers, and driving meaningful transformation across the care continuum.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Design, develop, and deploy Epic AI‑powered solutions to address complex, patient‑centered challenges with an emphasis on responsible AI use
• Leverage enterprise‑approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
• Lead the assessment, design, configuration, build, testing, and ongoing maintenance of Epic application systems supporting clinical and/or revenue cycle workflows
• Translate business and clinical needs into clear functional requirements and technical solutions
• Partner with stakeholders to document current and future‑state workflows and optimize system design and user experience
• Execute and support system upgrades, enhancements, and optimization initiatives, adhering to Epic change control and quality standards
• Lead or contribute to Epic‑related projects, including timeline management, risk identification, and deployment support
• Provide advanced troubleshooting and end‑user support, collaborate with training teams, mentor other analysts, and maintain required Epic certifications
• Design, develop, and deploy AI-powered solutions using no-code, low-code, and advanced platforms, translating business needs into scalable applications that enhance products, workflows and decision-making
• Design, develop, and deploy AI-powered solutions to address complex business challenges with emphasis on responsible use of AI

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.