Manager, Software Engineering

We are seeking a visionary and results-driven Engineering Manager to lead a service group in our critical Decision Management Platform for fraud detection. This role is pivotal in driving engineering excellence, scaling delivery capabilities, and fostering a culture of innovation, accountability, and continuous improvement.

You will be responsible for aligning engineering strategy with business goals, mentoring high-performing teams, and ensuring the successful delivery of complex software solutions. - Are you passionate about low latency (the speed it takes to authorise a payment card), high volume (think Google searches and then some), and highly available (5 9s) software solutions? - Would you like to work on a team that is building industry leading solutions for fighting fraud? - Do you want to learn cutting edge technologies and help solve complex business problems?

Key Responsibilities Strategic Leadership & Execution - Define and drive the engineering strategy in alignment with company objectives. - Lead cross-functional teams to deliver high-quality, scalable software products on time and within budget. - Champion engineering best practices, including DevOps, CI/CD, Observability and agile methodologies. - Identify and mitigate technical and delivery risks across programs and initiatives.

People Leadership & Coaching - Build, mentor, and retain high-performing engineering teams through career development, coaching, and performance management. - Foster a culture of ownership, innovation, and continuous learning. - Set clear goals and expectations, and provide regular feedback and development plans. Operational Excellence - Own the end-to-end software delivery lifecycle, from requirements through release and support. - Continuously improve engineering processes, tools, and metrics to optimize team performance and product quality. - Ensure operational readiness, including incident response, monitoring, and service reliability.

Collaboration & Communication - Partner with Product, Operations, and Business stakeholders to define scope, priorities, and roadmaps. - Communicate technical vision and progress to executive leadership and non-technical stakeholders. - Represent engineering in strategic planning and budgeting discussions.

Qualifications Education & Experience - Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent experience). - 15+ years of experience in software engineering and architecture, including leadership roles on complex, mission-critical platforms. - Proven track record of delivering distributed/scalable systems and high-volume transaction applications. - Experience with fintech, digital payments, authentication, or identity systems. - Strong grounding in security, secure SDLC, PCI considerations, and compliance-driven architecture. - Familiarity with reliability engineering, observability platforms, and operational excellence practices. - Prior leadership in an organization undergoing significant platform evolution or transformation.

Technical & Business Acumen - Deep understanding of modern software architecture, cloud infrastructure, and service-oriented systems. - Strong grasp of software operations, including monitoring, incident management, and performance tuning. - Experience managing budgets, forecasting, and resource planning. Leadership & Communication - Exceptional communication, executive presence, and ability to simplify complex technical topics for senior stakeholders. - Exceptional leadership skills with the ability to inspire and influence across all levels of the organization. - Skilled at translating complex technical concepts into clear, actionable plans.