Education: Bachelor's degree or related field
Experience: 7+ years
- Lead Perdue's consumer experience program and external service partner.
- Ensure a high-quality, consistent consumer experience across all consumer touchpoints.
- Monitor program performance, consumer satisfaction, and service effectiveness.
- Analyze consumer feedback and translate insights into business recommendations.
- Serve as the Voice of the Consumer and advocate for consumer needs across the organization.
- Partner with cross-functional teams to improve products, packaging, communications, and consumer experiences.
- Develop and enhance consumer experience and insight capabilities, including processes, reporting, technology, and operations.
- Support product issues, recalls, crisis response, and reputation management activities as needed.
- Manage vendor relationships, program budgets, and compliance requirements.
- Bachelor's degree in marketing, Business, Communications, Consumer Insights, Customer Experience, or a related field; equivalent experience may be considered.
- 7+ years of progressive experience in consumer experience, consumer insights, customer experience, contact center operations, or a related consumer-facing function.
- Experience leading consumer-focused programs, teams, or outsourced service providers.
- Strong analytical, communication, project management, and problem-solving skills.
- Demonstrated ability to influence and collaborate across functions and levels of the organization.
- Experience leveraging consumer feedback and operational data to drive business decisions and improvements.
- Familiarity with consumer care, CRM, contact center, and reporting technologies.
- Consumer packaged goods, food, beverages, retail, or other consumer-focused industry experience.
- Experience supporting product issues, recalls, crisis communications, or other high-sensitivity consumer situations.
- Occasional overnight travel may be required for company, agency partner, industry, or vendor meetings.
- Must be accessible outside normal business hours when significant consumer, food safety, product, or crisis situations arise.
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This posting was published by Perdue Farms on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.