Job Description Summary
The Biomedical Technician 2 responds to service calls to evaluate, diagnose, perform repair/planned maintenance (PM) on progressively complex customer's biomedical equipment, and drives customer satisfaction through Service Excellence.
The technician will work onsite at one or more hospital locations in and around Overland Park, KS.
Job Description Key Responsibilities :
- Evaluate complex, customer biomedical equipment issues, and implement appropriate repairs.
- Perform planned maintenance (PM), safety and environmental inspections, and maintain effective customer relations.
- Follow and guide others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
- Effectively communicate and partner with teammates and colleagues.
- Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow
- up, leading to customer satisfaction.
- Implement GE/customer facility contract, supporting business goals and objectives.
- Lead, instruct, and assist technicians on basic and complex repairs and resolution.
- Work as a member of local team to provide efficient service delivery to all accounts within assigned area.
- Share on-call/pager responsibility.
- Document all repair actions and submit reports/summaries according to schedule.
- Ensure proper care of spares, tools and test equipment, and ensure calibration.
- Maintain approved parts inventory.
- Manage vendors' service delivery processes in compliance with GE policies, as instructed.
- Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
- May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).
- Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Required Qualifications :
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment;
- OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment;
- OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
- Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
- Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.