Field Service Apprentice

In this role, the Field Engineer Apprentice will observe and perform various equipment service processes and procedures to drive customer satisfaction and ensure proper functionality of less complex customer diagnostic imaging equipment.

This is a remote role that requires the candidate to work onsite at customer locations. To provide onsite customer support, the candidate must be able to work in Minneapolis, MN, and the surrounding areas.

This one-year apprenticeship is designed to prepare candidates for long‑term career in field service. The apprenticeship will be scheduled to align with the anticipated availability of an internal position to support continuity of employment following program completion.

• Work within hospital radiology environment to evaluate and troubleshoot imaging equipment issues and implement appropriate repairs.
• Complete Preventative Maintenance on designated equipment.
• Perform safety and environmental inspections ensuring compliance to Health and Human Services and Environmental Health and Safety guidelines.
• Complete necessary service and repair documentation following hospital protocol and GEHC policies & procedures.
• Maintain daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Learn and ensure proper care of tools and test equipment and ensure calibration. Enhance and maintain technical knowledge of current standards, codes and procedures regarding safe and effective use of medical equipment.
• Mentor with and assist more experienced technicians on progressive repairs and resolution, and will work as a member of the local team to provide efficient service delivery to all accounts within his/her assigned area
• Complete all planned Quality and Compliance training within the defined deadlines. Identify and report all customer quality or compliance concerns immediately to the Quality Organization.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.

Work Environment & Travel

• Field roles are most effectively performed outside of GE HealthCare facilities and generally take place at customer locations, including hospitals and healthcare environments.
• Healthcare operations run 24/7. Apprentices must be flexible to support customer needs, which may include early mornings, evenings, weekends, or adjusted hours based on service or customer requirements.
• Travel to customer locations may be required, depending on market and business needs.

• AS, BS, MS degree, military education, certificate program, current student with less than 12 months from completion OR High School Diploma/GED with 6 months experience servicing electronic, IT or mechanical equipment.
• Must have reliable transportation and a valid driver's license.
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job.

• Previous experience interpreting schematic diagrams and perform effective repair and planned maintenance on basic biomedical or electronic equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
• Ability to develop and maintain good customer relations.
• Experience interfacing with both internal team members and external customers as part of a solution-based service process.
• Knowledge of electronic digital circuitry and understanding of electronic and electro-mechanical devices.
• Change agent and process oriented.

Location & Mobility

• Local candidates strongly preferred.
• Any relocation beyond 30 miles from your current location must be approved by your manager in advance.

Program Considerations

• Successful completion of the apprenticeship and conversion to a full‑time internal position are based on performance, business need, and role availability.
• Candidates who are open to relocation may increase their chances of placement into a full‑time internal role.
• In 2025, 84% of apprentices completing the program moved into full time internal positions.