Senior Patient Services Coordinator

Our employees are tasked with delivering excellent business results through the efforts of their teams.

- Ensure a positive patient experience throughout the patient onboarding and transition process - Successful onboarding and setup of new patients - Establish relationships with all care partners such as the patients' physician, nurse, caregivers and pharmacist - Maintain the confidentiality and integrity of protected health information; follow HIPPA security policies and procedures - All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

- Act as the first point of contact for all new patients - Verify accuracy of new patient profile, including insurance information and work with prescribers to complete the intake process - Coordinate with the nursing team to set up in home nursing services or services at an outpatient facility - Work with the Reimbursement Coordinator to complete initial benefit investigation and benefit explanation to patient including financial assistance - Educate patients regarding disease management program and refer patients who chose to participate - Examine new referrals to determine that orders are complete and all necessary documentation is included - Adapt and successfully handle unexpected situations preventing disruption of service to the patients therapy - Provide HIPAA compliant communication to client sales team daily regarding status of new referral as relevant to client - Manage all communication with the patient during the intake process - Complete forms for credit card payment requests and forward to finance for processing

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.

- GED/High School Diploma and 5 years' experience or Associate's Degree and 3 years' experience - Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage - Experience in a pharmacy setting - Medical billing experience - Strong communication and customer service skills - Ability to obtain state pharmacy technician registration based on the program needs - Ability to handle challenging patients in a professional manner - Computer proficiencies, including Microsoft office

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds.

The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

Patient Minded I act with the patient's best interest in mind.

Communication Matters I speak up to create transparent, thoughtful and timely dialogue.

EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S.

Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). This role is eligible for hire in select U.S. locations based on business and operational considerations. For a full list of locations, visit eversana.com/careers .

More information about EVERSANA's benefits package can be found at eversana.com/careers . EVERSANA reserves the right to modify this base salary range and benefits at any time.

From EVERSANA's inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry.

Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one's identity. All of our employees' points of view are key to our success, and inclusion is everyone's responsibility.

Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process.

If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at applicantsupport@eversana.com .

Follow us on LinkedIn | Twitter MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

• GED/High School Diploma and 5 years’ experience or Associate’s Degree and 3 years’ experience
• Reimbursement experience, including knowledge of pharmacy benefit and medical benefit insurance coverage
• Experience in a pharmacy setting
• Medical billing experience
• Strong communication and customer service skills
• Ability to obtain state pharmacy technician registration based on the program needs
• Ability to handle challenging patients in a professional manner
• Computer proficiencies, including Microsoft office

The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

This is a largely sedentary role. While performing the essential functions of this job the employee is regularly required to stand and/or sit for long period of time (up to 90%). Additionally they are regularly required to talk or hear, type and engage in repetitive motion, reach and grasp; occasionally required to lift and/or move up to 25 pounds.

The employee is intermittently required to stoop or crouch; push or pull; or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This role requires mental alertness. The employee must regularly communicate both verbally and written; concentrate on tasks; and remember and observe details. The employee must frequently adjust to changes; handle stress and emotions; and think analytically.

This job operates in a professional office environment. This role routinely uses standard office equipment. The noise level in the work environment is usually moderate, with frequent interruptions and multiple demands.

THE POSITION:

The Patient Service Coordinator is responsible for coordinating the onboarding of new patients. They fully populate the patient’s profile and enter their prescription details. The Sr.

Patient Service Coordinator is a resource for the physician and their staff while initiating the patient’s therapy. They are responsible for establishing the relationship with the patient and their care team.

Our employees are tasked with delivering excellent business results through the efforts of their teams.

• Ensure a positive patient experience throughout the patient onboarding and transition process
• Successful onboarding and setup of new patients
• Establish relationships with all care partners such as the patients’ physician, nurse, caregivers and pharmacist
• Maintain the confidentiality and integrity of protected health information; follow HIPPA security policies and procedures
• All other duties as assigned

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

• Act as the first point of contact for all new patients
• Verify accuracy of new patient profile, including insurance information and work with prescribers to complete the intake process
• Coordinate with the nursing team to set up in home nursing services or services at an outpatient facility
• Work with the Reimbursement Coordinator to complete initial benefit investigation and benefit explanation to patient including financial assistance
• Educate patients regarding disease management program and refer patients who chose to participate
• Examine new referrals to determine that orders are complete and all necessary documentation is included
• Adapt and successfully handle unexpected situations preventing disruption of service to the patients therapy
• Provide HIPAA compliant communication to client sales team daily regarding status of new referral as relevant to client
• Manage all communication with the patient during the intake process
• Complete forms for credit card payment requests and forward to finance for processing

The above list reflects the general details necessary to describe the expectations of the position and shall not be construed as the only expectations that may be assigned for the position.

An individual in this position must be able to successfully perform the expectations listed above.