Shift Lead | Wellesley

- A friendly and enthusiastic team player with a passion for excellent customer service; you're always ready to make your customers' day

- A reliable employee who is able to effectively manage time and priorities, including during busy rush periods where a sense of urgency is necessary

- Passionate about creating delicious coffee and other cafe beverages

- A strong independent problem solver with proven multi-tasking and communication skills

- Someone who is curious, adaptable and always willing to learn

- Comfortable with cash-handling and maintaining store safety

- Delight our customers with consistent, welcoming and engaging customer service, taking the opportunity to turn every customer into a regular

- Work within a world-class coffee program using the best coffee equipment (the eversys cameos and shotmasters ) and product in the industry to prepare the tastiest drinks

- Complete all training to ensures proper measures are in place to achieve the correct handling of food and beverage to retain its freshness and quality

- Have systems in place to avoid wastage of product with both food and beverage, following and adjusting par levels where needed in line with business peaks and lows

- Maintains Local Department of Health standards at all times

- Full and complete knowledge and adherence to all product, service and brand training playbooks

- Participates in all initiatives with the Operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base

- Experience in the customer service or hospitality industry

- Part Time: 15-25 hours per week, 3 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)

- Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)

- You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify").