Shift Lead | Washington DC

- Friendly, open and approachable person who is able to work well with others

- Passionate about delivering excellent customer connections to create a regular customer base

- Be an exemplary ambassador of our brand to new neighborhoods

- Craft beautiful coffee products and serve all Blank Street customers with energy, warmth, and empathy

- Support your GM and our Training Team to help train new employees to succeed at Blank Street, including ensuring that new team members are following all recipe and training for menu items and processes and that they are in correct uniform, are upbeat and vibes are positive

- Open and close the location safely and responsibly (Key holder) and ensure that cleaning duties for the store are followed at the beginning, during and end of the shift

- Positive and solution focused handling of any minor customer issue

- At a store level, leads all initiatives with the operations and marketing teams to increase foot traffic, new customers, daily sales, and operational profitability and develop a loyal neighborhood customer base for your store

- 2+ years' experience in a customer service leadership position

- Full Time: 30-40 hours per week, 4-5 days of availability required and must be available to work 2 peak days (Peak days: Friday, Saturday, Sunday)

- You must be authorized to work in the U.S.: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents , Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify").

- As a growing company we have opportunities for advancement for those interested