Shift Lead - Philadelphia

- A strong people leader - you coach in the moment, give clear direction, bring out the best in people, and love being a part of their growth

- Friendly and passionate about hospitality - you're always leading by example to make a customer's day

- Detail obsessed -you hold a high bar for product quality, cleanliness, and organization, and ensure standards are met consistently across your team

- Operationally minded - you act with intent, purpose, and ownership to keep shifts running smoothly, efficiently, and on rhythm

- Adaptable and solutions-oriented - you stay calm under pressure and flex as things change in a fast-paced environment

- Passionate about coffee and/or matcha - you lead by example and share that enthusiasm with your team

- Inclusive team builder - you foster a positive, respectful environment and know how to bring different personalities together

- Lead the shift with clarity and confidence directing, coaching, and supporting the team while owning the floor

- Train new team members alongside your General Manager and the Training Team

- Continue to train others as we evolve to ensure we are achieving our standards across product quality, safety, and hospitality

- Delight our customers with consistent, welcoming and engaging hospitality, taking the opportunity to turn every customer into a regular

- Step in to handle customer or team issues in a calm, positive, and solutions-oriented way

- Maintain a clean and organized environment upholding both Local Department of Health and Blank Street standards at all times

- Be an integral part of our world class team using the best equipment, coffee, and matcha in the industry

- Partner with our Operations and Marketing teams for events and promotions to expand our brand to new customers

- Set your team up for success by mastering different company procedures such as cash handling, inventory, waste tracking, and opening and closing processes.

- 2+ years' experience in a customer service leadership position, preferably in hospitality or coffee

- You must be authorized to work in the US: upon acceptance of a job offer and completion of the Form I-9 with acceptable documents, Blank Street will provide the federal government with employees' Form I-9 information to confirm authorization to work in the U.S. (a process known as "E-Verify"

- Clear pathways for career growth and development with opportunities to step into leadership roles