Student Ticketing Support (Student)

EVENT SUPPORT Assist with ticketing and scanning at free and paid events on-campus, and occasionally off-campus (transportation arranged).

• Help manage Pick Up Upon Arrival tickets and RSVP lists at events.

• Use scanners at events to validate tickets. Ensure all attendees have a valid ticket and send any invalid tickets back to the ticket office for further investigation.

• Adhere to PCI compliance regulations for dealing with credit cards.

Provide customer service support during regular Ticketing Services hours, Monday-Friday 9 a.m. – 4 p.m., to patrons who are purchasing in-person or over the phone.

• Clean up duplicates within the system on an ongoing basis.

• Format and clean up new accounts within the system on an ongoing basis.

• Provide superb customer service to all patrons on campus including students, faculty, staff and external visitors.

Little to minimal prior experience. Ability to learn support process. Familiarity with Microsoft Office Suite.

Since this position requires money handling, a standard background check will be conducted.

Student Employment will conduct the background check on candidate(s) selected