The Graduate Admission Coordinator provides a broad range of administrative and communications support to the Office of Graduate Admission. The incumbent participates in web and social media content management, management of student workers, management of online experiences, and oversees general communication. This position will perform other duties as needed.
Responsibilities Provide general administrative duties for the graduate admission department
- Monitor graduate inbox email, respond in a timely manner to general inquiries and route as appropriate
- Generate outgoing letters/packets
- Coordinate and monitor publications inventory
- Coordinate with Office Manager to prepare purchase orders/receive items.
- Update internal reference documents
- Create email templates, documents, and presentations
- Process and verify international documents with international counselor
- Support recruitment initiatives. Provide communication support for the Graduate Admission unit, including maintenance of general communications, project management, social media management, experiences management, and coordinating with internal and external partners
- Serve as primary liaison with Admission Communications team for updates, including managing communications projects related to web, social media, online visitor experience, Slate Print, etc.
- Create, update, and manage webpages via Content Management System ( CMS )
- Manage social media accounts (Facebook, YouTube, etc.) from research and ideation, to content creation and execution
- Serve as first point of contact for questions/concerns relating to graduate admission from visitors and callers
- Manage YouVisit virtual tour for Rinker Campus, including maintain/update assets and information, attending quarterly reporting meetings
- Create and update Slate email communications as needed for all grad communication plans, including prospective students, applicants, and admitted students with the Graduate Communication Lead
- Manage Slate Print runs
- Research concerns relating to communications and participate in finding solutions, provides recommendation
- Serve as project manager for annual SMC publications updates
- Review decision letter templates through Slate for accuracy and consistency
- Attend monthly Communicators Council meetings
- Support event planning with the Graduate Communication Lead Student Management
- Hire, train, and supervise graduate student workers
- Manage student schedules and projects
- Create and update training guides for students
- Coordinate graduate training for front desk student workers and update presentation/materials as needed and provide direct support daily (in-person and virtually) General Systems Administration
- Assist with preparation of reports for internal planning and system cross-checks
- Perform daily, weekly, and monthly audits of files and applications to resolve discrepancies and update/correct information with operations team, provides recommendations and solutions
- Verify various test scores, and update accordingly in graduate systems Required Qualifications
- Bachelor’s degree or equivalent combination of education and experience.
- Strong analytical skills to evaluate trends, systemic factors that influence enrollment decisions and prospective student population, and advocate for innovative recruitment and outreach strategies that attract the most competitive candidates.
- Understanding of marketing principles and practices with the ability to apply them and enhance the recruiting efforts.
- Demonstrated ability to work independently and evaluate data, access alternatives, formulate logical recommendations and decisions.
- Strong computer skills in the use of word processing, spreadsheet, presentation, database, internet and electronic mail software, preferably of Microsoft Office Suite applications. Technical ability to learn and use enterprise software.
- Ability to use standard office equipment and knowledge of current office practices and procedures.
- Strong communication and interpersonal skills with the ability to interact and work with diverse individuals and groups at all organizational levels, both within and outside the University.
- Ability to interact with the campus community, including applicants, students, faculty, and staff.
- Familiar and comfortable in working with students, faculty and academic administrators.
- Strong written communication skills with the ability to prepare, proofread and edit clear, concise and grammatically correct business correspondence and other documents.
- Ability to organize and prioritize multiple and complex tasks and work on multiple projects simultaneously, completing projects and tasks accurately and efficiently, under pressure and with interruptions, achieving goals and deadlines.
- Ability to present Chapman University and the assigned graduate programs in a positive and persuasive manner.
- Demonstrated tact and diplomacy skills and the ability to maintain confidentiality. Desired Qualifications
- Working knowledge of recruitment and admission processes of graduate programs.
- Experience in interpreting budgetary and statistical data and producing high quality spreadsheets and reports. Special Instructions to Applicants At Chapman University, we believe collaboration thrives through in-person engagement. This position is fully on campus, and employees work alongside colleagues, faculty, students, and staff each day to support our vibrant university community. Chapman University is an equal opportunity employer that provides equal employment opportunities to all individuals, regardless of their protected characteristics. All qualified applicants and employees are encouraged to apply and will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, gender expression, national origin, ancestry, citizenship status, physical disability, mental disability, medical condition, military and veteran status, marital status, pregnancy, genetic information or any other characteristic protected by state or federal law. Applicants for Staff and Administrator positions must be currently authorized to work in the United States on a full-time basis. The offer of employment is contingent upon satisfactory completion and outcomes of a criminal background screening and returning to the Office of Human Resources a signed original acceptance of the Chapman University Agreement to Arbitrate.