At U.S. Bank, we deliver digital experiences grounded in deep user insight and measurable business impact. We are seeking a UX Researcher to support Corporate and Institutional Banking digital initiatives, partnering across product, design, and business teams to inform decisions and drive meaningful outcomes.
This role is focused on discovery, problem framing, and insight generation in complex environments. You will be responsible for leading research that connects user behavior to business priorities, ensuring that insights are not only uncovered, but acted upon.
You will play a key role in strengthening how research informs digital decision-making, bringing clarity to ambiguity, influencing direction, and embedding user-centered thinking into product development. As a recognized UX research subject matter expert, you will help shape research strategy across a portfolio of digital products, influence prioritization and investment decisions through user-centered insights, and advance research practices that improve consistency, quality, and impact across teams.
- Lead end-to-end UX research and discovery efforts that align to business and product objectives
- Partner with product managers, designers, and business stakeholders to define problems, shape research strategies, and guide decisions
- Drive UX research strategy across multiple products and initiatives, ensuring research efforts align with business priorities and customer needs
- Select and apply appropriate research methodologies based on context, constraints, and desired outcomes
- Conduct qualitative and exploratory research, including stakeholder interviews, journey mapping, and synthesis of complex inputs
- Translate findings into clear, actionable insights that directly inform product direction and business strategy
- Present insights in a structured, outcome-oriented way for both technical and non-technical audiences
- Identify opportunities to improve digital experiences and support the definition of future-state strategies
- Build strong cross-functional partnerships, positioning research as a critical input to decision-making
- Influence product and business leaders by translating research insights into recommendations that inform digital investment and prioritization decisions
- Establish and advance UX research standards, frameworks, and best practices that improve the quality and consistency of research outcomes
- Mentor and provide guidance to junior researchers, supporting their growth and development within the practice
- Contribute to consistent research practices, improving quality, clarity, and repeatability across work
- Direct influence on digital experiences supporting Corporate and Institutional Banking clients
- High visibility across product, design, and business stakeholders
- Opportunity to shape how research informs decisions, not just execute studies
- Environment that requires thoughtful judgment, balancing rigor, speed, and practicality
- A researcher first, focused on understanding behavior, uncovering insights, and driving decisions
- Able to operate effectively in complex, ambiguous environments where problems are not pre-defined
- Comfortable selecting and adapting research approaches rather than relying on predefined methods
- Strong communicator who connects research findings to business outcomes
- Demonstrates sound judgment in balancing methodological rigor with real-world constraints
- Collaborative partner who works effectively across functions and disciplines
- Bachelor’s degree, with an emphasis on UX, design research, psychology, social science or another relevant field preferred, or equivalent experience
- Six to Eight years of UX design research experience
- Recognized UX research subject matter expert with a demonstrated ability to influence product strategy and business decision-making
- Experience driving research strategy across multiple products, programs, or business domains
- Experience establishing, scaling, or improving UX research standards, methodologies, and best practices
- Experience mentoring or coaching researchers and contributing to the growth of a research practice
- Demonstrated ability to influence senior leaders through data-driven insights and recommendations related to digital investments and prioritization
- Experience working within large, complex, or regulated organizations
- Background in consulting or cross-functional environments with strong stakeholder engagement
- Experience partnering with product, design, and client-facing teams
- Demonstrated ability to translate complex findings into actionable insights that drive decisions
- Experience working in fast-paced environments with evolving priorities
The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S.
Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $119,765.00 - $140,900.00