Service Coordinator -- Case Manager

Job Summary Solar Energy World-now a wholly owned Comcast company-is expanding rapidly and looking for hardworking, results-oriented Inside Sales Representatives to support our growing DMV market.

This role is designed for individuals who want to prove themselves, master the fundamentals of sales, and earn a clear pathway into Outside Sales.

Comcast has a long and successful history of acquiring, investing in, and scaling high-potential companies. As part of Comcast's Energy Services business unit, Solar Energy World is fully backed to grow aggressively while maintaining our commitment to integrity, in-house quality, and long-term value for homeowners-because tomorrow matters. contact as necessary.

We are looking for a Service Coordinator/ Case Manager to join our Maryland team! Job Description *** Role is in office daily in Laurel, MD***

Responsibilities: Coordinating and administering field technician schedules to build and manage quota in accordance with management directives and service level agreements Supporting the daily planning and entry of labour quotas to fulfil work order volumes for internal and partner technicians Utilizing workforce management systems to construct and oversee technician quotas effectively Ensuring reallocation and assignment of field technicians across different management areas as required Managing work order volumes and adjusting quotas to reduce customer appointment scheduling delays Collaborating with field leadership to manage technician scheduling, aiming to meet service objectives and adhere to policy guidelines Developing and distributing reports to support leadership in achieving business objectives Leveraging ticketing systems for communication, documenting progress, and ensuring quality-aligned escalation management Maximizing the use of company technology and support tools in line with business processes Assisting field leadership with staffing plans and shift bids to optimize field operations Regular, consistent and punctual attendance.

Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Skills Communication, Customer Service, Service Levels, Standards Compliance Compensation Maryland Pay Range: $20.21 - $30.31 Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.

Please visit the compensation and benefits summary on our careers site for more details. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.