Fire & Theft Team Leader

essential functions of this job an active Texas or Florida Adjuster License will be required to comply with state and GAINSCO requirements.

- Minimum of 4 years of experience handling complex property and casualty or auto insurance claims.

- Experience investigating and evaluating complex coverage issues, high-value losses, or potentially fraudulent claims is strongly preferred.

- Knowledge of state laws and regulations governing the automobile insurance industry.

- Prior supervisory or formal team leadership experience is required.

- Prior fire and theft, fraud investigation, or Special Investigations Unit experience is a plus.

- Strong technical understanding of insurance policy coverage, claim investigation, reserving, documentation, and regulatory requirements.

- Effective coaching, mentoring, and performance management skills.

- Strong negotiation, critical-thinking, and problem-solving abilities.

- Ability to monitor performance, manage competing priorities, and maintain appropriate inventory and cycle-time standards.

- Ability to exercise objective judgment and make sound coverage and claim decisions.

- Ability to influence others, collaborate across functions, and build consensus on key decisions.

- Ability to adapt to changing business, regulatory, and investigative needs.

- Customer-focused approach with the ability to deliver empathetic, transparent, and timely service during significant losses..