Administrative Assistant III - Hospice (Medical Office Assistant / Scheduling Specialist / Patient Services Coordinator)

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service.

We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

We believe in taking care of the people who care for our community. That’s why Augusta Health offers a comprehensive and thoughtfully designed benefits package that supports your well-being, career development, and work-life balance. Whether you're launching your career or bringing in years of experience, we provide the tools, resources, and encouragement to help empower you to reach your full potential — personally, professionally, and financially.

Explore our Benefits , current Hiring Incentives , and our Taking Care of Us initiative — which embraces Belonging , Respect , Inclusion , Diversity , Growth , and Equity ( B.R.I.D.G.E. ) — to see how we invest in our team members and culture.

• Comprehensive insurance package including medical, dental, and vision coverage

• Retirement savings plans and financial wellness support programs

• Generous paid time off and flexible scheduling to promote work-life balance

• Career development programs including clinical ladders, shared governance, and advancement opportunities

• Personalized onboarding with dedicated preceptors and ongoing educational support

• Free onsite parking, 24/7-armed security for your safety, a Health Fitness Reimbursement Program, and an onsite credit union and pharmacy

• Employee discounts at the cafeteria, gift shop, pharmacy, and local entertainment venues (i.e., movie tickets)

The Administrative Assistant III provides comprehensive secretarial, administrative, and leadership support for the intake, medical records, and scheduling functions within the Home Health and Hospice departments. This role is responsible for a variety of tasks including communication, clerical work, receptionist duties, scheduling, and data entry.

In addition to core administrative responsibilities, the Administrative Assistant III serves in a leadership capacity by demonstrating proficiency across key functional areas and acting as the first line of support for process improvement and problem resolution. This role also plays a key part in identifying and communicating departmental issues, recommending solutions, and supporting the orientation and development of new or struggling staff.

This position plays a critical role in supporting Augusta Health’s mission and advancing departmental goals through measurable performance indicators and service excellence. This position contributes to a collaborative, patient-centered environment and helps drive outcomes aligned with organizational priorities.

• Records Minutes and patient information in IDG and Staff Meetings.

• Types Letters, forms, lists, newsletters, publications and proofreads for accuracy.

• Maintains knowledge of computer applications needed to perform

• Creates emails and Text messages as directed to communicate with staff.

• Faxes information as instructed. Receptionist for Department

• Receives and transfers calls and conveys information accurately.

• Good phone communication skills. Coordinates Staff Assignments

• Keeps Quality Coordinator apprised of daily patient assignments and census.

• Gathers information for staff needed for visits. Documentation

• Records and distribute meeting minutes including staff meetings and Hospice Advisory Board.

• Tracks document with required timely signatures as instructed.

• Assist with Camp Dragonfly telephone calls and preparation.

• Assist with Billing issues as needed by billing department. Time Management

• Manages time to complete assigned projects in a timely manner.

• Acts as first line of problem resolution for Hospice team in all essential functions

• Acts as first line of process improvement for Hospice team.

• Licensure/Certification: Coding certification or equivalent coding knowledge

• Experience: 2 years' experience in a high-volume healthcare administrative role.

• Eligibility to work in the United States and meet Virginia state employment requirements

• Experience with dealing with families and patients in crisis a plus.

• Prior experience in a hospital, healthcare system, or related service-oriented environment

• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Excellent computer skills and working knowledge clinical IT applications.

• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley.

We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page .

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.