At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.
As a Business Experience Planning & Administration Manager Senior within PNC's Technology organization, you will be based in Denver, CO or Pittsburgh, PA.
The Business Experience Planning & Administration Manager Senior is responsible for leading strategic planning, governance, and operational administration activities supporting the Technology Third-Party Vendor Management program. This role leads a team of 6-7 professionals responsible for managing critical third-party management routines, vendor governance processes, contract oversight, and cross-functional partnerships across the Technology organization.
This role is instrumental in driving program maturity through process formalization, governance enhancements, and continuous improvement initiatives that support scalable and sustainable business operations.
- Lead, coach, and develop a team of 6-7 professionals responsible for Technology third-party vendor management activities and governance processes.
- Foster an inclusive, collaborative, and high-performing team culture that emphasizes employee development, empowerment, and engagement.
- Develop and execute strategic initiatives that enhance the effectiveness, scalability, and maturity of the Technology third-party management program.
- Partner with Technology, Sourcing, Legal, Risk, Procurement, Finance, and other stakeholders to support business objectives and vendor management strategies.
- Oversee the review, analysis, approval, and administration of vendor contracts, Statements of Work (SOWs), amendments, and related third-party documentation.
- Manage operational routines and governance processes supporting third-party lifecycle management.
- Analyze the Technology third-party program performance, identify trends, assess risks, and recommend opportunities for process improvement and optimization.
- Lead business planning, forecasting, resource planning, and reporting activities associated with third-party management operations.
- Establish and monitor key performance indicators, dashboards, and executive reporting to provide insights on program effectiveness and vendor performance.
- Drive process standardization, governance enhancements, and operational controls to improve consistency, compliance, and efficiency.
- Identify and mitigate risks associated with third-party engagements while balancing business needs and strategic priorities.
- Lead cross-functional projects and change initiatives that support organizational objectives and continuous improvement.
- Ensure compliance with organizational policies, regulatory requirements, and third-party risk management standards.
- Experience in business planning, operations, vendor management, third-party risk management, procurement, contract administration, strategy, or related disciplines.
- Demonstrated experience leading and developing teams, including direct people leadership responsibilities.
- Experience partnering with senior leaders and influencing stakeholders across multiple business functions.
- Strong understanding of third-party vendor management, contract governance, Statements of Work, and operational controls.
- Proven ability to establish structure, formalize processes, and implement scalable solutions within complex environments.
- Strong analytical, problem-solving, and decision-making skills, including experience utilizing data to drive business outcomes.
- Excellent communication, presentation, relationship management, and organizational skills.
- Ability to balance strategic planning with operational execution in a dynamic environment.
- Experience supporting Technology organizations or technology vendor management programs.
- Knowledge of third-party risk management and vendor governance frameworks.
- Experience in financial services or other highly regulated industries.
- Experience leading business transformation, process improvement, or operational excellence initiatives.
- Manages cross-functional teams to improve line of business planning methods. Defines key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus, appropriate risk management practices and leadership standards to customers and/or internal partners.
- Responsible for defining and implementing business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
- Creates solutions to meet business operational and financial objectives. Identifies and executes opportunities that add value to the business and to achieve business goals.
- Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
- Leads a team that develops and implements best practices and learning plans to meet business objectives.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
- Include Intentionally
- Cultivates diverse teams and inclusive workplaces to expand thinking.
- Live the Values
- Role models our values with transparency and courage.
- Enable Change
- Takes action to drive change and innovation that will transform our business.
- Achieve Results
- Takes personal ownership to deliver results. Empowers and trusts others in decision making.
- Develop the Best
- Raises the bar with every talent decision and guides the achievement of all employees and customers.
Preferred Skills Business Development, Business Intelligence (BI), Business Planning, Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, People Management, Roadmap Planning, Strategic Planning, Vendor Management
Competencies Business Case Justification, Business Process Design, Influencing, Innovation, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking, Visioning
Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years.
At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Generally, this opening is expected to be posted for two business days from 08/04/2026, although it may be longer with business discretion.