Sales Director

- Develop, design, and execute strategic account plans for assigned Health System and Provider customers.

- Maintain account strategies that balance both net-new business opportunities and renewal retention objectives.

- Identify expansion, cross-sell, and upsell opportunities within existing customer relationships.

- Build and manage an active sales funnel utilizing Salesforce and other sales management tools.

- Manage renewal pipeline forecasting and monitor contract timelines.

- Identify and mitigate renewal risks through proactive engagement.

- Own relationships with key stakeholders and executive decision-makers within assigned accounts.

- Conduct executive business reviews focused on customer outcomes, value realization, renewal readiness, and partnership growth.

- Develop and execute customer retention strategies designed to preserve recurring revenue.

- Partner with Customer Success, Product, Operations, Support, and Implementation teams.

- Identify customer health indicators, retention risks, and expansion opportunities.

- Lead customer negotiations and contract execution activities.

- Lead contract renewal negotiations and coordinate cross-functional activities necessary to secure successful renewal execution.

- Collaborate with sales, customer success, product, finance, legal, support, and operational teams.

- Partner with Customer Success and Operations teams to drive renewal attainment and long-term revenue retention objectives.

Degree or equivalent and typically requires 7+ years of relevant experience.

Bachelor's degree in Business, Marketing, Strategic Planning, Healthcare Administration, or a related field, or equivalent experience.

- Proven success driving new business growth, account expansion, and customer retention within healthcare technology, software, or services sales.

- Experience developing and executing strategic account plans for large Health Systems, Hospitals, and Provider organizations.

- Strong ability to build and manage executive-level relationships and influence key decision-makers throughout complex sales cycles.

- Demonstrated expertise in contract negotiations, renewals, forecasting, and pipeline management utilizing CRM tools such as Salesforce.

- Deep understanding of customer lifecycle management, recurring revenue models, and cross-functional collaboration to maximize customer value and revenue retention.

- Proficiency in Microsoft Office (Outlook, Excel, Word, and PowerPoint).

- Strategic, innovative, out of the box thinker, with demonstrated success in complex problem resolution.

- Ability to manage multiple projects/tasks and meet deadlines in a fast-paced environment.

- Collaborative team player with strong interpersonal and resource management skills.

- Lift up to 25 pounds, some physical work will be necessary.

Total Target Cash (TTC) is defined as base pay plus target incentive.