IT Support and Development Engineer - Corporate Systems

- Configure, support, troubleshoot, and maintain cloud enterprise software applications 60% - Act as escalated support for end-users who are experiencing difficulties in using systems. Research and identify the root causes for problems and own their resolution. Engage vendor support as needed. - Act as a technical and functional expert and power user to the organization in all supported applications. - Demonstrate ability to pay persistent attention to detail, while maintaining an overall view of the situation and the "big picture" - Ensure documentation is current on all new and existing applications and processes - Load, manipulate, audit, and report on data and make complex mass changes, conversions, or other direct data updates to data, as considered necessary. - Establish and monitor processes to assess the quality of data and monitor the use of data throughout the organization - Propose, document, and implement new or revised processes to improve data integrity and promote the consistent use of data - Assist with broadening internal knowledge of application configurations through knowledge transfer training and documentation - Coordinates and performs in-depth QA tests, including end-user reviews, and test script execution for modified and new systems - As the subject matter expert, support business partner initiatives including implementations of new technology, integrations and optimizations within existing tech stack.

30% - Coordinates with Red Robin staff to evaluate system capabilities and translate operational requirements into configuration and developmental changes - Actively participate in the application communities, training and regional user groups to ensure awareness of current trends and innovation - Provide frequent and clear communications regarding the status of initiatives, keeping stakeholders informed of changes and work that is in progress - Be resourceful in a fast-paced environment - Work closely with product owners and leadership to ensure product innovation and solutions are current and in line with strategic direction - Appy technical expertise and data analysis to support solution design. - Provide reporting for end users to ensure data driven decisions are being met

- Execute user access requests as needed. - Execute offboarding activities as needed. - Support quarterly/yearly SOX audit activities - Other duties as assigned by Supervisor