General Liability Litigation Team Leader - Eastern

Reporting to the Eastern General Liability Litigation Director. The GL Team Leader is responsible for managing a tenured staff resolving GL coverage, risk transfer, liability and damages in compliance with corporate claim settlement policies and procedures.

- Leading approximately 7 General Liability Litigation Claim Handlers with corresponding claim inventories

- Effectively training, coaching and developing staff to enable optimal job performance and the achievement of individual and professional goals

- Managing and directing claim investigation, liability determinations, disposition and settlement, in compliance with corporate claim settlement policies and procedures

- Managing and implementing change including explaining drivers and business goals

- A technical resource for General Liability Litigation Claim Handlers

- Understand and effectively analyze General Liability and/or personal lines coverage forms

- Experience in leading and managing all levels of staff relative to experience, tenure and professional development

- Extensive knowledge of customer service drivers and the ability to resolve customer issues, needs and concerns independently

- Experience with human resource policies and procedures and administration of the same

- Strong communication skills, both verbal and written regardless of audience demographic

- Ability to partner with internal and external customers inclusive of Agents, Brokers, Sales and Product

- Prior high exposure general liability claims, and litigation experience strongly preferred.

- In-depth understanding of coverage and risk transfer heading toward the development of a strong coverage acumen

- Consistent high level of performance and achievement over career span

- CPCU, AIC, SCLA or other professional designation, or working toward such designation preferred

- This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Scottsdale, AZ, Lake Mary, FL, Naperville, IL and Alpharetta, GA) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

- For full-time, remote positions: (1) high speed broadband internet service is required, we do not recommend or support DSL, wireless, WIFI, Hotspots, Fiber without a modem and Satellite; (2) Internet provider supplied modem/router/gateway is hardwired to the Hartford issued computer with an ethernet cable; and (3) minimum upload/download speeds of 5Mbps/30Mbps will be required.

To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer.