INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II / EMERGENCY APPOINTMENT HOMELESSNESS

We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use.

If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you. The Department of Mental Health is seeking qualified candidates to fill emergency Information Technology Technical Support Analyst II vacancies related to the homelessness crisis.

During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Information Technology Technical Support Analyst II .

Essential Job Functions Installs, configures, maintains and tests computer hardware, software and peripheral equipment. Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.

Identifies trends in the reported problem calls and implements improvements. Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.

Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.

Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.

Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.

Configures software distribution tools. Assists in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff as needed.

Coordinates equipment delivery, software licensing compliance and inventory/asset control as needed. Acts in a lead capacity to other technical staff as needed.

Requirements MINIMUM

REQUIREMENTS: One (1) year of experience at the level of an IT Technical Support Analyst I.* -OR- Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. ** You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

SPECIAL REQUIREMENTS INFORMATION: It is important to fill out the job application completely and as directed. The Department of Mental Health encourages all applicants to submit relevant attachments including resumes and required documents in the Attachments section of the application.

In order to receive credit for any certificates, such as ASL, you must include a legible copy with your application at the time of filing or within 7 calendar days of filing. * IT Technical Support Analyst I is defined as u nder close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization. ** Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO LICENSE: A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

PHYSICAL CLASS: Physical Class III - Moderate: This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.

Additional Information EXAMINATION CONTENT: During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.

APPLICATION AND FILING INFORMATION: Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis.

If you have not been contacted within 60 days and the recruitment remains open or reopens for filing, we encourage you to submit a new application.

This will allow you to reaffirm your interest and update any relevant information. Many important notifications will be sent electronically to the email address provided on the application.

It is important that you provide a valid email address. Please add exams@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Plan to submit your online application well in advance as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts.

This is to enhance the security of your online application and to ensure you do not enter an incorrect email address. Applicants have the ability to opt out of emails from LA County.

If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.com and viewing your profile inbox, which saves a copy of all emailed notices.

SOCIAL SECURITY NUMBER Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

DEPARTMENT CONTACT: Department Contact Name: Sheenia Stewart, Exam Analyst Department Contact Phone: 323-705-4669 or 213-972-7034 Department Contact Email: smstewart@dmh.lacounty.gov or exams@dmh.lacounty.gov Teletype Phone:800-899-4099 COUNTY OF LOS ANGELES Employment Information Any language contained in the job posting supersedes any language contained below.

For more information on veteran's credit, please visit: https://file.lacounty.gov/SDSInter/dhr/205102_PPG_115.pdf Revised September 2025 For detailed information, please click here 01 The information you provide on this Supplemental Questionnaire will be evaluated and used to determine your eligibility to participate in the next phase of the examination process.

Any mistakes you make and/or any incomplete responses you provide in completing these questions will be used to disqualify your application even if you possess the qualifying experience or education.

It is the applicant's sole responsibility to complete this Supplemental Questionnaire completely, correctly, and accurately. Please read each question carefully and be as specific as possible when answering the questions by including all the information requested.

Yes, I understand the above information and instructions. 02 This position works to support the County's response to the homelessness emergency.

Yes, I understand. 03 Many important notifications will be sent electronically to the email address provided on the application. It is important that you provide a valid email address.

Please add exams@dmh.lacounty.gov as well as noreply@governmentjobs.com and info@governmentjobs.com to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Please note, if you opt out of receiving emails, you can visit governmentjobs.com, log into your profile and check your inbox. The inbox retains a copy of all emails sent, for your records.

Yes, I understand the above information and instructions. 04 Do you have at least one year of experience at the level of an IT Technical Support Analyst I? * *IT Technical Support Analyst I is defined as under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

Yes No 05 Please describe your experience at the level of IT Technical Support Analyst I? * * IT Technical Support Analyst I is defined as under close supervision, using established procedures, provides a full range of technical support services in information technology including installation, configuration, testing, troubleshooting and repair of hardware, software, networking and applications in a centralized IT organization.

Please include: -POSITION/PAYROLL TITLE -EMPLOYER/ORGANIZATION OR PROGRAM NAME -COMPLETE DATES OF CLAIMED EXPERIENCE -NUMBER OF HOURS WORKED PER WEEK -COMPLETE DESCRIPTION OF DUTIES If none, please indicate N/A. 06 Do you have two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization? ** ** Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO.

Yes No 07 Please describe your experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization? ** ** Centralized IT Organization is defined as an enterprise that has organized IT activities involving planning and decision making under the leadership of the CIO.

Please include: -POSITION/PAYROLL TITLE -EMPLOYER/ORGANIZATION OR PROGRAM NAME -COMPLETE DATES OF CLAIMED EXPERIENCE -NUMBER OF HOURS WORKED PER WEEK -COMPLETE DESCRIPTION OF DUTIES If none, please indicate N/A. 08 Are you proficient in American Sign Language (ASL)?

Yes No 09 Do you have ASL certification? Please attach a legible copy of your certificate to your application at the time of filing. If you are unable to attach your certificate, please email your certificate to exams@dmh.lacounty.gov within seven (7) calendar days from application submission.

Yes, I have attached ASL certification to my online application. Yes, I will email ASL certification to exams@dmh.lacounty.gov within seven (7) calendar days.

No, I do not have ASL certification. 10 Do you have a County bilingual certification for ASL? Please attach a legible copy of your certificate to your application at the time of filing.

If you are unable to attach your certificate, please email your certificate to exams@dmh.lacounty.gov within seven (7) calendar days from application submission.

Yes, I have attached a County bilingual certification for ASL to my online application. Yes, I will email a County bilingual certification for ASL to exams@dmh.lacounty.gov within seven (7) calendar days.

No, I do not have a County bilingual certification for ASL. 11 This is a reminder for you to check to ensure that you have attached your resume and that you have answered all of these supplemental questions completely and as directed.

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