The Relationship Manager (RM) I is a strategic, client-facing role within the Client Service department. The RM is designed to elevate the delivery of service excellence across the Wealth Management team. This role partners closely with Wealth Advisors to ensure that service commitments made to clients are implemented with precision, consistency, and care.
This role is responsible for overseeing the execution of the firm's service model, ensuring that client experiences align with the firm's standards and values. The Relationship Manager I plays a critical role in practice management, client retention, and business growth, serving as a key contributor to the success of the advisory team.
This role offers a clear career path to Relationship Manager II and III, with increasing levels of strategic influence, leadership, and client engagement.
- Ensure the consistent delivery of service commitments made to clients, acting as a steward of the firm's client experience standards.
- Manage service workflows and client touchpoints to ensure timely and accurate execution.
- Serve as a strategic liaison between clients and internal teams, resolving issues and identifying opportunities to enhance service delivery.
- Lead client follow-up initiatives post-meetings to ensure all action items are completed and documented.
- Partner with Wealth Advisors to support client segmentation, service tiering, and strategic planning.
- Facilitate in implementing and refining the advisory team's service model, including client communication strategies and engagement protocols.
- Track and report on client satisfaction metrics, service delivery KPIs, and retention trends.
- Collaborate with internal departments (e.g., financial planning, investment operations, compliance) to ensure alignment and efficiency.
- Identify opportunities to deepen client relationships through proactive outreach and strategic engagement.
- Support business development efforts by helping advisors prepare for prospect meetings and onboarding new clients.
- Maintain a pulse on client needs and preferences, surfacing insights that inform advisor strategy and firm initiatives.
- Strong understanding of wealth management processes and service models.
- Proven ability to manage complex client relationships and resolve issues effectively.
- Leadership and mentoring experience within a team environment.
- Excellent communication, organizational, and problem-solving skills.
- Strategic thinker and strong ability to influence and collaborate across teams.
This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM. At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.
This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions. Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements. Routinely sitting and standing for periods of time.
No heavy lifting over 10 lbs.
Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications. This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs.
Mercer Advisors offers a competitive and robust benefit package to our employees. Our benefit programs are focused on meeting all of our employees and their eligible dependents health and welfare needs.
We offer the following:
- Company Paid Short-Term and Long-Term Disability Insurance
- Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
- Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
- Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
- Dependent Care Savings Account for child and dependent care.
- 14 Company Paid Holidays including a full week off at Thanksgiving.
- Maternity benefits utilizing company paid STD, any supplemental STD, plus Parental Leave (8 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Company Paid Concierge Services for you and your loved ones for the spectrum of caring needs for your aging parents, young children, life's challenges and more.
- 401(k) Retirement Plan with both Traditional and Roth plans with per pay period match as well as an after-tax option
- Personalized financial planning and guidance from Mercer Advisors professionals, offered at preferred employee pricing
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