Account Manager, Marketplace

We're looking for an Account Manager to own relationships with our top buyers and help drive demand across the PSA Exchange Marketplace . You'll act as a strategic consultant, ensuring your accounts have a seamless experience, their purchasing campaigns perform well, and their purchases arrive on time. This role blends relationship management, operational oversight, and strategic growth planning within one of the fastest-growing parts of the Collectors ecosystem.

You'll report to the Senior Supervisor, Marketplace Account Management and work from our Santa Ana, CA or Jersey City, NJ offices. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration.

If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

- Serve as the primary point of contact for a portfolio of PSA Exchange buyers, developing tailored strategies to grow their businesses

- Monitor buying performance and metrics to identify opportunities for optimization and growth

- Guide new sellers through setup, best practices, and marketplace tools to ensure smooth adoption and success

- Advise accounts on pricing, inventory strategy, and other opportunities to improve conversion and buying velocity

- Represent account needs internally by surfacing insights and feature requests that improve PSA Exchange performance and usability

- Support special programs, campaigns, or events designed to drive awareness and participation in PSA Exchange

- Proven ability to manage relationships with multiple stakeholders, including external, and drive measurable business outcomes

- Excellent communication, organization, and problem-solving skills

- 2-5+ years of experience in account management or client success (preferably in eCommerce, collectibles, or B2B SaaS)

The salary range for this position is $80,000-$100,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set.

- Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision

Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits

- 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

- Vacation: All salaried employees are eligible for flexible time-off

- Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays

- Employee Discounts: Employees receive discounts on select grading services for approved submissions

- Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

- Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment.

If you suspect fraud, please reach out to people@collectors.com.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com .