Technical Support Specialist - Financials

- Act as the first point of contact to assist customers with all aspects of our software via phone, chat, email, and screen-sharing sessions.

- Master the financial modules of ServiceTitan, including invoicing, accounts receivable, job costing, and more to provide expert guidance and creative solutions.

- Troubleshoot and resolve issues related to accounting integrations, such as with QuickBooks, Sage Intacct, and other platforms.

- Guide customers on accounting best practices within our software, including chart of accounts setup, financial reporting, and month-end closing procedures.

- Prevent escalations and de-escalate customers by leveraging support tools and in-depth testing to efficiently resolve complex financial workflow cases.

- Bachelor's degree preferred, or equivalent experience in technical support or an accounting-related role.

- An efficient, effective, and resourceful problem-solver with strong critical thinking and troubleshooting abilities.

- Excellent people skills: must be empathetic, patient, and able to translate complex financial and technical concepts into simple terms.

- Ability to thrive in a feedback-oriented culture and stay level-headed in a challenging, rapidly changing environment.

- Customer-centric mindset, desire to learn, and a can-do attitude.

- Required: A solid understanding of core accounting principles (e.g., debits/credits, accrual vs. cash basis, general ledger, P&L, balance sheets).

- Highly Preferred: Hands-on experience with accounting software like QuickBooks (Desktop or Online), Sage, or similar platforms.

- Proficiency in spreadsheet software (Google Sheets or Microsoft Excel) for data analysis and reporting.

- Knowledge of the home/commercial service industry is a plus.

- Comfortable with working remotely, at a desk (sitting or standing) for 6-8 hours at a time.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply.

We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time. We comply with all applicable minimum wage laws.

For candidates in the United States, the good faith hourly rate estimate for this role is

Zone 1: $21.01 USD - $31.49 USD Applicable for: CA, CT, DC, MD, MA, NJ, NY, VA, and WA

Zone 2: $19.61 USD - $29.42 USD Applicable for: All other US locations.