Director, Learning and Development, Aspen Field Leaders, Operations, Scheduling Center + Multi-Brand Development

The Director of Learning & Development for Aspen Dental Field Leaders, Operations, Scheduling Center, and Multi-Brand Development is a key leader within the L&D team, responsible for shaping and executing learning strategies that build capability, consistency, and performance.

Reporting to the Vice President of L&D, this role partners closely with senior leaders across Field Operations, Scheduling Center, HR, and brand leadership teams to design and deliver impactful learning solutions for non-clinical team members at all levels-from patient-facing roles to senior field leadership.

This leader brings strong business acumen and deep expertise in performance consulting, translating complex business needs into scalable, high-impact learning strategies. They operate effectively in a multi-brand, matrixed environment-balancing enterprise alignment with brand-specific needs-while leveraging data to drive decisions and demonstrate measurable business impact.

This role requires both strategic leadership and a hands-on approach to building and delivering solutions.

- Develop and execute a comprehensive learning strategy across Field Leadership, Operations, Scheduling Center, and multi-brand teams, aligned to enterprise and brand-specific business goals. - Partner with senior leaders across Aspen Dental and TAG brands to identify capability gaps and define development priorities. - Ensure alignment and integration of learning strategies across brands while allowing for customization based on unique business needs.

- Drive a culture of continuous learning and development across field, operations, scheduling center and TAG multiple brand environments. - Lead and develop a team of L&D professionals, fostering high performance, collaboration, and growth. - Act as a visible champion for talent development across Aspen Dental and other brands.

- Design and deliver a portfolio of learning solutions-including formal programs, digital learning, coaching, and experiential development-that build operational excellence, leadership capability, and performance. - Oversee role-based development strategies for field leaders (OM, RM, TD, DVP), operations teams, and Scheduling Center roles (agents through leadership). - Ensure learning solutions are scalable, consistent, and aligned with broader enterprise initiatives.

- Evaluate existing programs and content for effectiveness, scalability, and alignment with business needs. - Leverage data and analytics to measure impact, identify trends, and continuously improve learning solutions. - Provide insights and recommendations to senior leaders to inform talent and business strategies.

- Serve as a trusted advisor to senior leaders across Field Operations, Scheduling Center, HR, and brand leadership teams. - Partner cross-functionally to solve business challenges and contribute L&D expertise to enterprise initiatives. - Ensure learning programs are effectively integrated across clinical and non-clinical teams where appropriate.

- Education Level: Bachelor's degree required; Master's degree preferred. - A minimum of 7+ years of relevant learning and development experience, ideally in a fast-paced organization with a distributed workforce. - A minimum of 5+ years leading a team of L&D professionals. - Advanced understanding of adult learning theory and principles. - Understanding of DSOs (dentistry service organizations) or similar medical industries is desirable. - Strong business insight, with the ability to credibly make a business case, by linking current and anticipated business challenges with learning and development solutions. - Well versed in digital learning, just-in-time / micro-learning, and blended learning strategies. - Strong capabilities in data analytics (as it pertains to measuring learning). - Experience providing consultation to senior leadership on strategic initiatives. - Excellent communication and influencing skills at all levels of the organization and extremely flexible to be proactive in a fast-paced, ever-changing environment. - Excellent facilitation and mentoring skills.

Experience in group facilitation and leading group/cohort dynamics to create connections and foster understanding. - Ability to travel as needed.