Customer Success Manager - GRC (Governance, Risk, and Compliance)

- Consult on best practices, workflows, and management business reviews

- Develop multi-purpose relationships throughout customer organizations

- Identify risks within named accounts & take appropriate actions to manage and/or escalate to an efficient resolution

- Ensure all customers are continuously working toward key milestones of the Customer Journey using customer-facing Success Plans

- Advocate for customers internally by providing continuous feedback to Workiva's Sales, Services, Marketing, Product, & Engineering teams

- Work with Sales to understand the details of upcoming renewals

- Use customer management tools to track customer communication, issues, and metrics

- Undergraduate degree or equivalent combination of experience and education in a related field; an advanced degree may be considered in lieu of professional experience

- 2 years of related experience (Customer Success, Customer Service, Account Management or Sales)

- Deep commitment to customer success - not just satisfaction

- Ability to understand complex problems and explain the source of those problems simply

- Strong communication and presentation skills with a high level of comfort in delivering consultative recommendations

- Self-starter with strong time management and prioritization skills

- Willingness to travel up to 10% for team and corporate meetings, fostering relationships and representing company interests

- Reliable internet access for any period of time working remotely, as we embrace flexible work arrangements

✅ Salary range in the US: $57,000.00 - $91,000.00 ✅ A discretionary bonus typically paid annually

Workiva supports employees in working where they work best - either from an office or remotely from any location within their country of employment. #LI-JW1