Business Experience & Planning Advisor Sr- Technology

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Business Experience & Planning Advisor Sr within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH.

We are seeking a highly experienced Business Experience & Planning Advisor Sr to lead enterprise-level organizational change initiatives supporting teams within Technology. This senior individual contributor role partners closely with technology leaders and cross-functional stakeholders to drive adoption, readiness, and sustained change for large-scale technology initiatives.

This role is ideal for a strategic change leader who thrives in complex environments, can influence at the executive level, and brings deep experience supporting technology-driven transformation. Rather than owning a single initiative, this role will lead multiple interrelated projects that roll up into broader programs, ensuring alignment to enterprise strategy and consistent delivery across the organization.

Key

Responsibilities - Lead large-scale, cross-functional changes supporting data, automation, and technology initiatives. - Apply a strategic change management lens to complex programs aligned with corporate and technology strategies. - Influence senior leaders and program outcomes through strong partnership, insight, and storytelling. - Manage multiple initiatives simultaneously, ensuring alignment, momentum, and measurable results. - Design and execute comprehensive change strategies, including: ○ Change impact and readiness assessments ○ Stakeholder and impact analysis ○ Communication and training strategies ○ Adoption measurement and sustainment planning - Develop tailored solutions to support operational change associated with data automation and AI-driven initiatives. - Evaluate change effectiveness and recommend enhancements to improve adoption and outcomes. - Partner with stakeholders at all levels to define business problems, scope change approaches, and align on execution plans. - Serve as a trusted advisor to technology and business leaders. - Collaborate closely with Project Managers, Communications partners, and cross-functional teams to ensure a seamless and consistent change experience across channels. - Lead general and detailed planning phases of complex change initiatives. - Oversee data collection, analysis, research, and reporting related to change readiness and adoption. - Identify and manage dependencies, risks, and impacts across programs. - Support governance and adoption for emerging capabilities - Coach and mentor junior change practitioners - Provide guidance on best practices in organizational change management. - Act as a change champion and thought leader within the organization.

Qualifications - Strong background supporting technology-driven transformations, ideally within data, automation, or digital environments - Proven ability to influence without authority and operate effectively in matrixed organizations - Excellent communication, relationship-building, and problem-solving skills - Experience supporting: ○ Data platforms and automation initiatives ○ AI / GenAI-enabled programs ○ Technology transformation efforts (SDLC, infrastructure, development) - Familiarity with change and project management tools such as: ○ Clarizen ○ Jira ○ Change Navigator or similar platforms - High level of organization, prioritization, and self-direction - Change Management certifications (Prosci Certified, Change Practitioner preferred)

- Indirectly leads cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners. - Leads execution and implementation of business planning processes.

Designs strategic plans based on forecasts, and provides improvement recommendations. - Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add significant value to the business and to achieve business goals. - Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Preferred Skills Business Development, Business Intelligence (BI), Change Impact Analysis, Change Impact Assessment, Change Management, Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, IT Change Management, Strategic Planning

Competencies Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years.

Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Generally, this opening is expected to be posted for two business days from 07/15/2026, although it may be longer with business discretion.