Retail Associate Manager, Bilingual Spanish

That's how we're UNSTOPPABLE for our employees! Job Overview This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance.

It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team.

Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.

Responsibilities: Lead team development and training to ensure achievement of monthly sales and service success metrics Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence Maintain store environment quality and compliance with visual merchandising and operational standards Monitor and control store expenses, including discounting and credits, to support financial performance Communicate corporate and store updates to ensure team awareness and system knowledge Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience: High School Diploma/GED (Required) 1 year customer service and/or sales experience, retail environment (Preferred) Knowledge, Skills and Abilities: Change Agility (Required) Change Management Coaching (Required) Coaching (Required) Coaching Conversations (Required) Communication (Required) Customer Engagement (Required) Customer Service (Required) Engaging People (Required) Escalation Resolution (Required) Leadership (Required) Performance Monitoring (Required) Product Knowledge (Required) Sales (Required) Sales Performance Coaching (Required) Talent Development (Required) Team Coaching (Required) At least 18 years of age Legally authorized to work in the United States Travel: Travel Required (Yes/No): No DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $55,900 - $100,900, inclusive of target incentives Base Pay Range: $41,925 - $75,675 The pay range above is the general base pay range for a successful candidate in this role.

To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ367435¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.

Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.