General Liability Technical Specialist

When life throws curveballs - storms, accidents, unexpected challenges - YOU become the beacon of hope that guides our customers back to stability. At Travelers, our Claims Organization isn't just a department; it's the beating heart of our promise to be there when our customers need us most.

As a Technical Specialist, you are responsible for handling complex, high-exposure claims.

In this technical role, you will leverage your background in claims management, investigative techniques, coverage evaluation, and settlement negotiation to ensure timely, fair, and cost-effective resolution of claims.

You will serve as a technical resource to customers and team members.

As of the date of this posting, Travelers anticipates that this posting will remain open until October 5th, 2026. What Will You Do?

- Independently manage a caseload of General Liability claims.

- Conduct thorough investigations, including policy review, liability, damages, and comply with applicable laws/regulations.

- Analyze and interpret insurance contracts, endorsements, and exclusions to determine applicability.

- Maintain detailed and accurate claim documentation and comply with internal protocols and regulatory requirements.

- Provide guidance and mentorship to Claim Reps and Claim Rep Trainees sharing knowledge and best practices to foster their development.

- Five years of experience in insurance claims, preferably General Liability claims .

- Strong understanding of insurance principles, terminology with the ability to understand and articulate policies.

- Proven ability to handle complex claims and negotiate settlements.

- Exceptional customer service skills and a commitment to providing a positive experience for insureds and claimants.

- Two years bodily injury liability claim handling experience or comparable litigation claim experience.