Account Manager II

As a member of a sales team, the sales professional is responsible for maintaining and deepening customer relationships. Provides face-to-face customer contact in an assigned market-based geographic territory (major and metro markets) to achieve personal and company sales goals for small to mid-sized customers.

• Maintains existing business by developing an understanding of the customer’s business and supply chain through research and customer interaction, analyzing customer needs and developing and implementing solutions.
• Coordinates and collaborates with internal teams, such as sales counterparts and operations as well as other internal partners to provide a seamless and outstanding customer experience
• Mid-level negotiation skills needed to offer fair, competitive market-based pricing within parameters set by FedEx. Will occasionally need to negotiate strategic pricing for select customers.
• Leverages new and existing technology tools such as internal systems, mobile devices, and PowerPoint.
• Performs other duties as assigned

• The desired location for this position would be Fort Mill, SC however, this position may also be located in Charlotte, NC or Monroe, NC.

Bachelor's degree/equivalent (Equivalency reflected under minimum experience)

Four (4) years of business-to-business sales experience OR two (2) years of the Company's business-to-business sales experience required.

Excellent Communication Skills, Product Knowledge, Solution Building, Time Management, Organization, Self-Motivation, Adaptability, Problem Solving, Business Acumen, History of Relationship Building & Maintaining Strong Client Relationships, Data Analysis & Predictive Analytics for Retention, Experience Leveraging Technology, Drive to Monitor Account Health & Mitigate Risks, & Ensuring Customer Satisfaction and Data Visualization for Success Metrics

Qualifications: Customer account management or relationship management experience​ Experience onboarding new customers, clients, or accounts​ Success growing existing customer relationships or revenue​ CRM and account planning experience​ Cross-functional collaboration to support customer success Excel Powerpoint

Additional Details: This position will expire on Monday, August 10, 2026, at 4:00 PM CDT / 5:00 PM EDT.