Lead System Engineer for IT compliance

Design and deliver enterprise-grade solutions within IT Service Management. Drive project management, automation, data-driven and AI-enabled integration, and process optimization to enhance resilience, accelerate delivery, and ensure service reliability. Focus on transitioning from fragmented, application-specific practices to mature enterprise models by embedding AI-powered capabilities such as predictive risk analysis, automated change validation, and intelligent scheduling.

- Requirements & Integration: Translate business needs into technical specifications. Ensure seamless integration with ITSM platforms, cloud services, and infrastructure. - Technical Leadership: Guide cross-functional teams, foster innovation, and align solutions with business objectives. - Performance & Reliability: Build dashboards for tracking progress and metrics. - Projects: Demonstrate project management skills, including the ability to plan, organize, prioritize, and execute projects from initiation through completion. - Governance & Compliance: Standardize processes with secure, auditable, and repeatable patterns. - Documentation & Training: Maintain clear documentation. - Mentoring: Drive a culture of continuous improvement.

- Must be able to manage timelines, track deliverables, identify risks, communicate status, and coordinate across cross-functional teams to ensure successful project outcomes. - Expert-level knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and Change Management framework; and IT Service Management. - Data and AI skillset: advanced data analytics, KPI metrics, and prompt engineering expertise; guiding development of agentic AI workflows and Gen AI use cases; Power BI; and Python. - Governance and communication: establishing process framework, implementing solutions and tools, building standardized playbooks, and leading governance boards for ATS-wide implementation.

- 5+ years in Systems Engineering, ITSM, RM/CM. - Expertise in SAFe, Agile, DevOps, CI/CD, data analytics, and building Gen AI use cases. - Experience with AI technologies, Python, SQL, data analytics, Power BI, and ITSM tools such as ServiceNow. - Modern Enterprise Release Management, Change Management, and ITSM experience. - Advanced expertise in Excel, PowerPoint, and Power BI.

- BS/BA in Computer Science. - Experience with preferred tools for modern Release Management processes in Agile and DevOps environments. - Experience with Jira Align, JSM, Jira Cloud, and Git for enterprise RM/CM. - Relevant certifications such as SAFe, Agile, DevOps, ServiceNow, Jira, and AI/ML.

Our Lead System Engineering jobs earn between $141,300.00 - $237,400.00 USD Annual. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

- Medical/Dental/Vision coverage - 401(k) plan - Tuition reimbursement program - Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) - Paid Parental Leave - Paid Caregiver Leave - Additional sick leave beyond what state and local law require may be available but is unprotected - Adoption Reimbursement - Disability Benefits (short term and long term) - Life and Accidental Death Insurance - Supplemental benefit programs: critical illness/accident hospital indemnity/group legal - Employee Assistance Programs (EAP) - Extensive employee wellness programs - Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone

Location: Alpharetta, Georgia, Richardson, Texas, USA:TX:Dallas / One AT&T Plaza (208 S Akard - Whitacre Tower) - Adm:208 S Akard St

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In addition, AT&T will provide reasonable accommodations to qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. Click here to learn more or request an application accommodation here .