QVC Customer Service Specialist - 2nd Shift

- Busy day handling a high volume of our inbound customer inquiries. - Offer additional products on each customer interaction. - Assist customers with questions while personalizing the experience for each caller. - Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data. - Opportunity for advancement and upward mobility across the entire QVC Group family of brands. - Report to an assigned Customer Service Supervisor. - Work a set full-time schedule, work schedules are not Monday - Friday - Set work schedule will include one weekend day and one weekday off

- Provide a distraction free work from home environment. - 12 months or more of customer service experience. - Learn and work in a virtual environment. - Communicate with a variety of styles. - Navigate multiple systems and screens. - Provide your own Microsoft 11 computer and additional required equipment following QVC computer system requirements. - Troubleshoot own technical problems (partner with IT when needed). - Available to work weekends, holidays, and additional hours.