Change Manager (10-month contract)

Sand's expanding team is now looking for a Change Management Professional to support the successful adoption of our AI platforms and data-driven solutions within public sector organizations across the United States. This is a 10-month contract with the need to be regularly on-site in Baltimore.

- Drive measurable adoption and operational integration of the Baltimore Intelligence Center's AI-enabled products, workflows, and operating model across city stakeholders and agency partners.

- Lead executive stakeholder engagement, alignment sessions, and decision-readiness activities across delivery center, agency leadership, and operational teams.

- Design and operationalize governance forums, operating cadences, escalation paths, and feedback loops that embed Intelligence Center products into day-to-day decision-making and city operations.

- Develop and implement comprehensive change management, communications, and adoption strategies that build user trust while minimizing organizational resistance across public sector environments.

- Conduct stakeholder impact assessments, organizational readiness evaluations, and adoption risk analyses across multiple departments and user groups.

- Develop trust-building and adoption strategies for AI-enabled decision-support systems, including communication of model outputs, governance practices, explainability principles, and human-in-the-loop workflows.

- Design and execute executive communications, sponsor roadmaps, coaching plans, training programs, and resistance management plans tailored to both technical and non-technical audiences.

- Work closely with product, engineering, data science, and delivery teams to integrate change management activities into the overall deployment roadmap and operating model.

- Ensure successful onboarding, operating model adoption, workflow integration, and sustained usage of Intelligence Center products in real operational environments.

- Own adoption KPIs, behavioral change metrics, operational usage reporting, and stakeholder feedback mechanisms across the engagement.

- Surface organizational blockers, alignment risks, and adoption challenges early, and drive coordinated mitigation plans with city leadership and delivery teams.

- Support capability transfer and organizational readiness efforts that enable Baltimore City teams to sustain and extend the Intelligence Center operating model beyond the vendor-led implementation phase.

- 10+ years of experience leading large-scale digital, AI, analytics, or operational transformation programs within complex enterprise or public sector environments.

- Proven track record driving executive alignment, organizational adoption, and operating model transformation for enterprise technology initiatives.

- Experienced working across senior leadership, operational stakeholders, and technical teams to embed new ways of working and drive measurable business outcomes.

- Strong understanding of AI/ML-enabled operating models, governance, stakeholder management, and behavioral change in complex organizations.

- Comfortable operating in ambiguous, fast-paced, and politically sensitive environments with multiple stakeholders and competing priorities.

- Exceptional communicator with strong executive presence and the ability to translate complex technical concepts into clear business narratives.

- Highly strategic, collaborative, and execution-oriented, with a bias toward ownership, problem-solving, and driving adoption at scale.

- Experience in consulting, enterprise transformation, or public sector modernization environments preferred (e.g., BCG, Accenture, Deloitte, McKinsey, Slalom, etc.).

- Holds a recognized change management certification (e.g., Prosci, CCMP) or equivalent transformation leadership experience

We are looking to hire specifically in and around Baltimore in the United States. This is not a remote position as the role requires 75% travel to client locations.