Principal Associate, Product Operations & Process Management - AML Next Gen Investigator Platforms

We are seeking a Process Specialist-someone who can navigate complex regulatory landscapes while maintaining an obsessive focus on the "Voice of the Customer."

- A Master of Balancing Priorities: You thrive in high-energy, fast-paced environments. You can seamlessly manage multiple initiatives and diverse stakeholders simultaneously, ensuring every "Well Managed" goal is met without sacrificing quality.

- Driven Toward Execution: You display strong initiative and the ability to drive and motivate partners toward common goals. You don't just identify a problem; you support the solution from triage to resolution.

- Technologically Adept & Adaptable: You are a forward-thinker who is quick to adapt to dynamic Agile environments. You are intellectually curious, asking the right questions to challenge conventional thinking and improve the status quo.

- An Influential Partner: You can effectively communicate and influence partners across multiple functional areas, translating technical needs into business outcomes.

- A Master of Synthesis: You can develop, edit, and deliver presentations that distill complex insights into actionable change management strategies.

Specific responsibilities and skill set required include, but are not limited to:

- Drive Improvements: Monitor and report on process health; contribute to the planning of redesign initiatives to eliminate friction.

- Control Support: Establish and manage process controls and maintain formal development/management documentation to ensure a continuous "Well Managed" state.

- Access Management: Own and execute Access Management processes, certification, and ongoing user access requests.

- Policy Maintenance: Support the maintenance of policies and standards that govern the Next Gen ecosystem.

- The "Front Door": Act as the primary intake for user issues. Manage support channels, triage topics, and collaborate with Product and Tech to drive rapid resolutions.

- Go-To-Market Support: Partner with business customers on user communications and go-to-market plans, ensuring smooth feature adoption.

- Quality Assurance: support User Acceptance Testing (UAT) efforts for product feature delivery.

- Risk Liaison: Support audit and exam requests, partnering with Product and Technology to provide timely and accurate evidence to the Second/Third Line.

- Voice of the Customer: Collect and organize qualitative and quantitative data to provide transparency to senior leadership regarding user needs and platform performance.

- Regulatory Support: Navigate regulatory requirements to ensure all product delivery and process improvements remain compliant.

- Collaborative Outcomes: Partner with Product, Technology, and stakeholders to achieve desired outcomes by clarifying needs and providing appropriate solutions.

- At least 3 years of experience working on cross-functional projects and programs.

- 4+ years of Financial Services and Process Management experience.

- 3+ years of experience with Root Cause Analysis or Process Improvement.

- Professional certification in Agile, Lean, Six Sigma, or PMP.

- Business Process Management (BPM) certification or equivalent professional experience.

- Proficient in Google Workspace (e.g., Draw.io, Google Slides, and Google Sheets).

At this time, Capital One will not sponsor a new applicant for employment authorization for this position