Claims Team Lead

Key

Responsibilities - Lead, mentor, and line-manage a dedicated team of Claims Handlers. - Drive operational excellence across quality metrics, team productivity, and customer satisfaction SLAs. - Manage daily workflow allocation, file assignment, and overall team capacity. - Conduct regular claims quality reviews and provide technical coaching to optimize team output. - Maintain complete portfolio oversight while identifying and escalating high-exposure risks early. - Serve as a subject matter expert in external client meetings and technical reviews. - Manage a small, select portfolio of claims directly to maintain technical sharpness.

Requirements - Location: Based in Dallas, TX (hybrid schedule) with active U.S. work authorization. - Experience: 5+ years of hands-on claims handling in Property, Auto, or General Liability (GL). - Licensing: Active Texas (TX) Adjuster License is required; additional licenses in NY, CA, FL, or GA are highly preferred. - Skills: Strong organizational capabilities, self-directed prioritization, and comfort utilizing operational data to drive decision-making. - Leadership: Demonstrated background in leading, mentoring, training, or coaching junior team members. - Attributes: Ambitious, high-integrity professional adaptable to fast-paced, high-growth environments.

Benefits - Highly competitive base salary exceeding traditional industry standards - Quarterly performance bonus potential (up to 15%) - Equity participation through company stock options - Comprehensive medical insurance plan - 401(k) retirement plan with a 5% company match - Generous paid time off (PTO) policy - Accelerated internal promotion pathway based on performance Due to the high volume of applications we anticipate, we regret that we are unable to provide individual feedback to all candidates.

If you do not hear back from us within 4 weeks of your application, please assume that you have not been successful on this occasion. We genuinely appreciate your interest and wish you the best in your job search. Commitment to Equality and Accessibility: At MLabs, we are committed to offer equal opportunities to all candidates.

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