Sales Support Specialist

As part of our Sales Support team, you’ll be an important piece of the puzzle that keeps our customers and internal teams moving forward. You’ll work closely with Sales and Product teams to keep orders on track, information accurate, and customers informed

From managing order details and customer requests to reviewing forecasts and tracking inventory, your organization and attention to detail will help everything run smoothly behind the scenes. If you enjoy solving problems, staying one step ahead, and helping a team succeed, this could be a great fit

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• Strong written and verbal communication skills, with the ability to create professional emails and customer-facing documentsProficiency in Microsoft Office, particularly Excel and Outlook
• Ability to remain organized and responsive in time-sensitive situations or when priorities shift
• Strong interpersonal skills and the ability to collaborate effectively across teams, roles, and leadership levels
• Effective time management and prioritization skills, with consistent follow-through on commitments
• Two to five years of experience in customer service, sales support, or a related role

Why do you want to work with us?

Stay Healthy: World-class and affordable insurance plans ensure you and your family stay healthy

Secure Your Future: 401(k) match program where you are vested from day-one

Invest in Your Education: Tuition assistance empowers you to further your education and career

Employee Assistance Program (EAP) and other incentives: Access to ComPsych, Healthcare Advocate, Working Advantage Discount Program, and more

Enjoy Work-Life-Harmony: Paid holidays, PTO accrual, Floating Holiday, and supportive personal and parental leave policies

Do Significant Good: Company-sponsored donation match 3 for 1, Volunteer Time Off (VTO) to give back to the community, and Employee Resource Groups

Provide Additional Financial Security: Company-funded and voluntary AD&D Life Insurance for you and your loved ones

If you want to learn more about our comprehensive benefits, visit: https://careers.masterelectronics.com/benefits-wellness

• Build strong customer relationships by responding to questions, resolving concerns, and providing timely, professional support
• Collaborate with Sales, Product Management, suppliers, and manufacturing partners to advocate for customer needs and support successful order outcomes
• Maintain accurate sales, order, purchasing, vendor, and customer data to keep internal systems and business processes running smoothly
• Monitor customer forecasts and order activity to identify when purchase orders should be released, rescheduled, expedited, or canceled
• Use attention to detail and sound judgment to help balance customer expectations, inventory availability, and operational needs
• Track and manage Master Electronics-owned inventory at customer locations to ensure products are accurately accounted for and available when needed
• Communicate order updates, risks, and next steps clearly so customers and internal partners can make informed decisions
• Take ownership of follow-up and problem-solving to help keep orders moving and deliver a reliable customer experience