Field Technician 4 - Lancaster, CA

Essential Duties and

Responsibilities: Fiber Optica Cable Installation and Troubleshooting: - Performs residential, Enterprise, and small business installations and troubleshooting of internet connectivity, telecom, and video - Conducts drop/redrop of fiber optic lines to client premise - Undertakes both underground and overhead construction of fiber optic lines - Executes low voltage/fiber infrastructure wiring and troubleshooting - Engages in pole and ladder climbing operations Site Surveys: - Performs site surveys on residential and MDU's Fiber Testing and Maintenance: - Uses an optical time domain reflectometer (OTDR) to test and maintain fiber quality - Performs fusion splicing of fibers and proper dressing of cable and splicing trays within an enclosure Network Configuration and Support: - Configures static IP addresses - Manages Ethernet switching and IP routing - Addresses support issues through on-site visits and telephone troubleshooting for phone, internet, and video services - Engages customers to identify and resolve technical issues effectively - Troubleshoots and resolves problems related to LANs, WANs, internet connectivity, telecom, and video services - Conducts low voltage/fiber infrastructure wiring and troubleshooting Ticket Management and Communication: - Utilizes CRM system for managing support tickets efficiently - Completes assigned work orders promptly and accurately - Receives location information and task assignments via dispatch software or from personnel - Effectively handles challenging situations and emotionally charged customers - Responds promptly to customer inquiries and concerns in a customer-centric manner Training and Mentorship: - Leads by example and follows guidelines and policies outlined in the Race Communications Employee Handbook - Assists the Field Technician team with training and mentoring new team members, ensuring they have the necessary knowledge and skills for performing their jobs safely and efficiently Equipment Operations and Site Maintenance: - Operates mechanized equipment such as a underground drop equipment, trenchers, concrete saws, and missiles - Climbs poles up to 40 feet and operates in bucket trucks with 32' plus ladders - Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways - Adheres to and operates within the weight capacity limits specified by manufacturers for equipment and machinery: - Bucket Truck: 350-pound manufacturers maximum load capacity - Ladders: 300-pound manufacturers maximum load capacity Vehicle Maintenance and Travel: - Maintains vehicle/equipment pre-op/post-op to be prepared to perform required

duties - Maintains a clean driving record as defined by the current fleet insurance underwriter - Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors including businesses and/or residents depending on the nature of the job - Overtime, nights, and weekends may be required Safety Awareness and Compliance: - Maintains awareness of potential hazards like uneven terrain, loose pets, or slippery walkways - Maintains a safe distance from aggressive or unrestrained animals - Maintains a safe distance from potential hazards in the work area, including loose pets, children, and other live obstacles - Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed - Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork - Understands and responds appropriately to all safety hazards and warning devices (e.g., back-up alarms, smell of smoke, fumes, odors, different colored warning tags, warning sirens)

Benefits Why Join Our Team: - Join a tight-knit crew-no faceless corporation vibes here - Growth potential: promotions and new challenges are part of our DNA - Competitive base salary - Comprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%) - Free fiber internet service for all employees living in our service area - A culture built on integrity, mutual respect, and a shared purpose Call to Action: Let's chat.

If you're ready to move forward, click "Apply" below, our team can't wait to meet you.