Patient Care Coordinator (Allentown, PA)

The Patient Care Coordinator (PCC) is the face of the clinic and the patient’s guide throughout his or her journey to better hearing. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more.

The PCC is an essential component of the Clinic Team and a steward of its resources.

• Receive all patients into the clinic according to standards set forth by the company.

• Acknowledge patients when they arrive. Stand up to greet and offer assistance, coffee and refreshments.

• Answer phones promptly using standard greeting, listen empathetically and follow phone script.

• Place same-day follow-up calls to new patients scheduled and those who did not show or cancelled their appointments.

• Facilitate a concierge-level patient experience in the front office.

• Review charts for upcoming patient appointments using company checklist.

• Lead Morning Huddle on behalf of Clinic Team at the start of each day.

• Administer patient intake forms at check-in. Review and update PMS as needed.

• Enter appointment outcomes within twenty-four hours of completion.

• Use strategic scheduling to accommodate same- or next-day new patient appointments.

• Prep schedule in advance for daily Opportunities and Special Events.

• Manage patient accounts receivable, deposits and inventory for Clinic Team.

• Track all orders, sales and payments through patient management software.

• Collect patient insurance information and request verification of benefits.

• Submit insurance billing requests. Monitor claim status for follow-up as needed.

• Comply with monthly Accounts Receivable and Inventory reporting requirements.

• Help build practice through patient contact, outreach and retention marketing.

• Always schedule follow-up appointments for patients seen in the clinic.

• Be familiar with your clinic/regional marketing event calendar.

• Place follow-up calls to patients included in remarketing outreach and campaign reports as received.

• Ensure accurate patient record classification via updates to required fields and additional research as needed.

• 1-2 years’ experience in a customer service or retail position preferred

• Proficient computer skills and preferred experience with Sycle, Pay Junction, Microsoft 365 programs, or similar systems

• Ability to manage all confidential information with complete discretion

• Ability to pass a basic computer assessment during in person interview

Working Conditions: (i.e. standard office conditions, sitting, lifting, etc.)

________________________________________ The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

This job posting is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors

Salary and Other

Compensation : The annual hourly rate for this position is between $16.29-$21.20 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits: The following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid sick and safe time, and 6 paid holidays annually.