Order Administration Specialist

- Coordinate administration of incoming orders, including communication maintenance between Sales, customers, and production teams and maintain adherence to documented workflows.

- Manage order flow through process of order receipt, order review, booking, delivery updates, shipping, and invoicing.

- Lead and maintain communication with customers, sales, and internal departments to confirm order specification requirements are met and accurate.

- Manage phone inquiries and emails from internal and external customers in a timely and professional manner.

- Manage preparation of additional documents as required to facilitate order fulfillment, in accordance with company policy and Government standards.

- Oversee and attend status meetings and communicate risks to business as it relates to individual orders.

- Ability to multi-task, prioritize and manage cross-functional tasks, and to adapt to changing priorities and deadlines in fast-paced environment.

- Strong ability to analyze situations and make informed decisions.

- Excellent verbal and written communication skills.

- Strong problem-solving abilities.

- Strong attention to detail to ensure accuracy.

- 2+ years customer service-related experience.

- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and other relevant software tools.

- Experience working with CRM tool (Salesforce) preferred.

- Experience working with ERP systems (SAP) preferred.

- High School Diploma or equivalent required.

- 2 years working in a manufacturing environment preferred.