Phipps Neighborhoods

Senior Case Manager

$65K–$70KFull-time · New York, NY
✓ Verified live on the employer's own system · added 34 days ago
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Mid-level · 5+ yrs exp

Requirements

Experience: 5+ years

Skills & tools

HiringRecordkeepingCase ManagementBehavioral HealthCoachingChildcarePublic SpeakingManagement
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Full job description

  • Conduct comprehensive biopsychosocial, vocational, and strengths-based assessments to determine participant eligibility, service needs, and employment readiness.
  • Complete intake interviews, enrollment documentation, assessments, consent forms, and required program paperwork.
  • Develop, implement, and monitor individualized service plans that identify participant goals, barriers, interventions, and measurable outcomes.
  • Maintain a caseload of participants with higher social service, behavioral health, and workforce development needs.
  • Provide ongoing individual coaching focused on employment readiness, career development, self-sufficiency, and personal growth.
  • Utilize trauma-informed and evidence-based approaches, including Motivational Interviewing, Strengths-Based Practice, Harm Reduction, and Solution-Focused interventions.
  • Conduct regular participant meetings to monitor attendance, engagement, internship performance, and progress toward goals.
  • Support participants in addressing barriers related to housing instability, financial hardship, transportation, childcare, mental health, substance use, legal involvement, and other social determinants of success.
  • Collaborate with interdisciplinary team members and partners to assess and identify resources needed to support participants' ability to achieve program completion.
  • Develop and facilitate workshops, support groups, and psychoeducational sessions related to workforce readiness, wellness, professional development, and life skills.
  • Connect participants to internal and external resources that support stability and long-term success.
  • Facilitate referrals and warm handoffs to community-based providers, including housing, healthcare, behavioral health, childcare, legal services, educational opportunities, public benefits, food assistance programs, and other social service needs
  • Advocate on behalf of participants to ensure equitable access to services, supports, and opportunities.
  • Provide supervision, mentorship, coaching, and professional development to Case Managers and MSW interns.
  • Conduct individual and group supervision sessions focused on participant engagement, documentation quality, case management practice, and professional growth.
  • Lead case conferences and multidisciplinary team meetings to review participant progress and address complex cases.
  • Provide guidance regarding crisis intervention, de-escalation, mandated reporting, ethical decision-making, and participant safety concerns.
  • Support onboarding, training, and professional development activities for staff and interns.
  • Foster a culture of accountability, continuous learning, reflective practice, and participant-centered service delivery.
  • Model ethical practice, professional boundaries, effective communication, and collaborative leadership.
  • Ensure timely, accurate, and comprehensive documentation in all required databases and case management systems.
  • Monitor participant engagement, attendance, retention, completion, credential attainment, internship participation, and employment outcomes.
  • Prepare reports, participant success stories, case summaries, and outcome analyses as required.
  • Identify trends, service gaps, and barriers impacting participant success and recommend corrective actions.
  • Utilize data to inform service planning, program improvements, and strategic decision-making.
  • Collaborate with program leadership to implement strategies that improve participant outcomes and program performance.
  • Respond to participant crises involving mental health concerns, homelessness, domestic violence, substance use, community violence, or other emergencies.
  • Conduct risk assessments and safety planning when appropriate.
  • Coordinate crisis response services, referrals, and follow-up support while ensuring participant safety and continuity of care.
  • Collaborate with program leadership and external providers regarding high-risk situations and emergency interventions.
  • Maintain accurate documentation and reporting related to crisis incidents.
  • Identify emerging participant needs and recommend innovative service strategies and program enhancements.
  • Assist in the development of workshops, curricula, participant engagement initiatives, and retention strategies.
  • Participate in program planning, strategic initiatives, and cross-departmental projects.
  • Support the integration of social work best practices into workforce development programming.
  • Contribute to a client-centered culture that promotes equity, inclusion, wellness, and long-term success.
  • LMSW preferred; licensure-eligible candidates will be considered.
  • Minimum of three (3) to five (5) years of experience in case management, workforce development, behavioral health, youth development, or related social service settings.
  • Minimum of one (1) to two (2) years of supervisory, internship supervision, or leadership experience preferred.
  • Experience working with opportunity youth, justice-involved populations, and underserved communities strongly preferred.

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This posting was published by Phipps Neighborhoods on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.