Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries.
With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com
Pavion and our family of companies are seeking a talented and motivated Service Coordinator I to join our security business unit.
- Perform intake, scheduling, service quoting, part ordering, tech coordination efforts
- Handle incoming service requests via phone or email or customer portal which result in a work order to be scheduled and dispatched to proper personnel
- Provide timely and accurate information to incoming customer order status and product knowledge requests
- Track open service calls and provides after service follow-up to maintain customer satisfaction
- Access and update on a daily basis customer website for service requests, site findings, quote approvals and billing needs
- Procures all materials needed to complete service requests
- Replenishes truck stock to encourage 1st time fixes (MTTR)
- Ensure on time completion of preventative maintenance and inspection tickets
- Work with field teams and third-party sub-contractors to meet staffing requirements.
- Drive On-time inspection KPI to ensure contractual obligations are met
- Ensure high level of customer satisfaction through consistent and timely communication, through work order documentation, email, verbal and portal
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction
- Must be a champion for our customers and comfortable working across all functions and departments
- Utilize various methodologies to research and resolve issues
- Act as liaison between customer and vendor, seamlessly collaborating to achieve goals and bring work orders to completion
- Interact daily with internal/external contacts using multiple systems to ensure accurate information
- Exhibit professional behavior with all interactions - internal and external
- Provide timely feedback to the company regarding service failures or customer concerns
- Ensuring all work orders are completed and invoiced timely
- Review and prep all work orders thoroughly to minimize billing challenges
- Work closely with the Finance department to resolve billing/vendor issues
- Proficient in Microsoft Office Suite (Excel, Access, Word, PowerPoint, Outlook)
- Able to redirect and pivot based on changes in projects and tasks assigned
- Able to coordinate multiple customer strategic needs and initiatives
- Associate’s degree in business management, personnel management, project management or related
- Advances or Enterprise technical certifications on platforms and systems sold by Pavion
- Strategic thinker, experience problem solving and driving results
The hourly pay range for this position is $20-$25per hour . The starting hourly pay will be determined based on qualifications, experience, education, skills, certifications, and internal equity. We also offer a comprehensive benefits package.