Client Solutions Technician

we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive, and collaborative.

- Provide technical diagnostics and repair to existing client accounts

- Perform preventative maintenance and repair services on office equipment

- Maintain a rapport with clients by examining complains and suggesting viable solutions

- Document service and installation actions by entering data and completing reports

- Work together in a teamwork environment with dispatchers, service managers and other customer service staff

- Update job knowledge by participating in educational opportunities and reading professional publications

- Providing excellent ongoing communication and service to our clients

- Using computers and performing basic print and scan installations

- Experience working on Canon, Konica Minolta, HP and/or Xerox office products

- CompTIA A+ or Network + certifications a plus but not required

- Factory training or applicable certifications are preferred

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

- Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage

- Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave

- $300 per year to contribute to achieving your personal wellness and fitness goals

Novatech provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.