Customer Service Specialist I

We are looking for a Customer Service Specialist I to support our SJE Rhombus brand. This role will work out of our Detroit Lakes, MN location.

Detroit Lakes is the home office for SJE and is the leading manufacturer of our liquid level control products, including pump control panels, alarm systems, float switches, and level monitoring solutions. Our SJE Rhombus brand is a leading provider of liquid level control products and pump control solutions for the water, wastewater, and sewage industries across residential, commercial, municipal, industrial, and agricultural sectors.

Check us out at SJErhombus.com or SJEinc.com !

The Customer Service Specialist (CSS) provides an exceptional experience for our customers by listening to and understanding their needs to provide effective solutions in a timely manner. As the central point of contact with our customers, the CSS assists customers with questions and complaints, updates customer information in our database, and processes orders efficiently and accurately.

- Possess excellent verbal and written interpersonal skills to communicate with internal and external customers

- Thrive in fast-paced environments and be able to multi-task

- Have experience in customer service doing computer-based order entry and answering phones - in a manufacturing environment is a plus

- Be willing to train on the production floor to learn our products

A high school diploma is required, and a 2-year degree is preferred. At least 1-2 years of computer-based order entry is required.

- What is the starting wage? The starting wage for this position is $17-$20 per hour depending on experience.

- What is my commute? Plug this address into Google Maps: 22650 Co Hwy 6, Detroit Lakes, MN 56501.

Why Work With Us At SJE, we believe in empowering our employees to grow professionally while making a real impact.

We offer competitive pay, excellent benefits, and a collaborative culture that encourages creativity and problem-solving. Join us and become a part of something bigger. Join a company where you're not just working-you're building a legacy!