Senior Manager, Strategic Customer Success

- Hire, mentor, and develop Strategic CSMs with the technical depth to advise on enterprise compliance programs

- Build clear operating rhythms and success metrics that enable your team to operate as trusted GRC advisors

- Coach your team to navigate complex audit scenarios, control frameworks, and executive stakeholder conversations

- Diagnose challenges across Fortune 500 compliance programs and proactively design solutions rooted in GRC best practices

- Define and evolve Vanta's upmarket GRC advisory motion, including framework-specific methodologies and compliance planning

- Use data to understand portfolio health, forecast compliance risks, and drive prioritization across complex regulatory environments

- Operate at multiple altitudes: zoom out to identify systemic compliance program issues, zoom in to solve control-level details

- Partner with Product, Sales, and Solutions teams to influence roadmap priorities based on enterprise regulatory requirements

- Represent the voice of Fortune 500 compliance leaders internally, translating customer needs into business strategy

- Guide your team through complex compliance escalations with expertise, steadiness, and principled decision-making

- Travel for onsite engagements with CISOs, Chief Compliance Officers, and audit committees (approximately 25-40%)

- Lead Executive Business Reviews focused on compliance program maturity, risk posture, and audit readiness

- Strengthen executive alignment around GRC outcomes and demonstrate Vanta's strategic value to enterprise security programs

- Serve as the primary Vanta'n subject matter expert for Fortune 500 customer compliance engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks

- Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries

- Diagnose compliance program gaps and translate complex regulatory requirements into actionable roadmaps for enterprise security teams

- Provide expert guidance on audit preparation, control implementation, and compliance program maturation

- Credible technical depth to engage CISOs, Chief Compliance Officers, and audit committees

- GRC exposure across SOC 2, ISO 27001, HIPAA, PCI DSS, NIST frameworks

- Showcase an understanding of control frameworks, audit methodologies, evidence collection, and compliance program design

- Experience advising Fortune 500 organizations on complex, multi-framework compliance implementations

- Proven ability to serve as a trusted advisor to C-level executives on compliance strategy and risk management

- Strong executive presence with experience leading high-stakes conversations with senior security and compliance leaders

- Track record of owning strategic problems, building scalable GRC advisory frameworks, and driving outcomes independently

- 4+ years leading customer-facing or consulting teams (Customer Success, Compliance Advisory, or similar) supporting Enterprise+ accounts

- Demonstrated success hiring, developing, and coaching technical teams to operate as subject matter experts

- Ability to build team culture around compliance excellence, customer obsession, and continuous learning

- Strategic Ownership: Identifies compliance program challenges and drives solutions forward without waiting for direction

- Data Literacy & Business Acumen: Uses metrics to diagnose GRC program performance, set priorities, and communicate impact

- Communication & Influence: Brings clarity to complex compliance topics; aligns stakeholders across technical and executive levels

- Resilience & Iteration Speed: Responds to audit challenges, regulatory changes, and escalations with composure and resourcefulness

- Demonstrable auditing background (Big 4, compliance consulting firms, or in-house audit leadership roles)

- Exceptional critical thinking and structured problem-solving for complex compliance scenarios

- Comfort leading teams through regulatory uncertainty and audit pressure

- Deep knowledge of the cybersecurity audit process and compliance program lifecycle

- Industry certifications (CISA, CISSP, CISM, ISO 27001 Lead Auditor, CRISC) strongly preferred

- Fully covered medical, dental, and vision (including dependents)