Systems Administrator

The ideal candidate is a reliable, hands-on Microsoft 365 administrator with strong troubleshooting skills, experience managing daily operational tickets, and the ability to maintain service excellence during a high-priority compliance initiative. A collaborative team player who can quickly adapt to existing processes and provide consistent support is essential.

Key

Responsibilities: - Provide day-to-day technical support for Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and the M365 Admin Center. - Manage and resolve operational tickets related to user access, mailbox issues, file sharing, Teams functionality, and general M365 platform support. - Monitor system health and service status using the M365 Admin Center, Security & Compliance dashboards, and other monitoring tools. - Assist with user provisioning, license assignments, and basic identity and access management tasks. - Support implementation and maintenance of security and compliance policies, including Conditional Access, DLP, Sensitivity Labels, and Defender for Office 365. - Collaborate with IT, Security, and business stakeholders to ensure continuity of Microsoft 365 services during a critical compliance initiative. - Document support activities, configurations, and troubleshooting steps to maintain knowledge base and operational continuity. - Escalate complex or unresolved issues to senior administrators or vendors as needed. - Provide end-user guidance and basic training on Microsoft 365 capabilities to promote productivity and adoption. - Assist with routine maintenance tasks, system updates, and minor configuration changes as directed.

Requirements

Qualifications: - Bachelor's Degree in Computer Science, MIS, or related field (or equivalent professional experience). - 5-7+ years of hands-on administration experience with Microsoft 365 in an enterprise setting. - Strong troubleshooting skills with Exchange Online, SharePoint Online, Teams, OneDrive, and Azure AD. - Experience managing daily operational tickets and providing end-user support. - Familiarity with security and compliance features within Microsoft 365. - PowerShell scripting experience and familiarity with Graph API preferred. - Excellent communication, documentation, and organizational skills. - Understanding of hybrid environments and integration with on-prem Active Directory and legacy systems. - Ability to work independently and adapt quickly to existing processes and procedures. - Knowledge of AI capabilities within Microsoft 365.

Desired Skills: - Microsoft Certifications (MS-102, SC-400, or equivalent). - SharePoint Online administration and customization experience. - Experience with Microsoft Defender for O365. - Knowledge of Information Protection, sensitivity Labels, and DLP (Policies for email, endpoints, and cloud apps). - Familiarity with Data Governance (Retention labels, records management, and audit logs). - Experience with Microsoft Purview for compliance monitoring and reporting. - Basic scripting and automation skills (PowerShell, Graph API). - Experience supporting hybrid environments with on-premises Active Directory integration.