Product Specialist

Job Description - Train customers on the use of Keystone software products, both on-site and remotely; includes developing training materials, planning agendas, and preparing follow-up documentation - Become a subject matter expert in one or more Keystone software products, serving as a trusted resource for customers and internal staff - Provide billable professional services to customers, including implementation support, configuration guidance, and tailored training engagements - Perform comprehensive testing of new software modules and releases, documenting findings and working closely with the development team - Serve as a Tier 3 customer support resource, handling complex or escalated issues that require deep product knowledge - diagnosing problems, coordinating with the development team, and seeing issues through to resolution - Write and maintain clear, accurate software documentation and user-facing materials - Build up skills to be able to conduct pre-sale and post-sale software demonstrations - Manage customer relationships independently, building long-term trust through consistent, high-quality service Your

Qualifications - Quick learner with the ability to develop deep product knowledge independently and apply it confidently in customer-facing situations - Proven ability to work autonomously, manage multiple priorities, and deliver results with minimal supervision - Strong interest in building long-term customer relationships and delivering billable professional services - Familiarity with enterprise-level software setup and administration - Experience in software training, with the ability to adapt delivery style for both technical and non-technical audiences - Excellent verbal and written communication and organizational skills - Specific experience in any of the following is a plus: payroll processing, HR management, finance/accounting, and tax billing/collection - preferably in the public sector - Proficiency with advanced Excel features and the Office 365 suite We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted. #KeystoneInformationSystems