Systems & Technology Analyst

As our Systems & Technology Analyst, you'll be the connective tissue between our people, our platforms, and our data. One day you're troubleshooting a system issue and keeping our teams moving; the next you're building a dashboard that changes how leadership sees the business. It's a role for someone who's equal parts problem-solver, builder, and translator - comfortable in the weeds of systems administration and just as at home turning messy data into a story leadership can act on.

- Provide application and systems support - including remote assistance - to install, configure, test, and troubleshoot hardware and software - Manage and resolve service requests through our help desk ticketing system, meeting SLA standards and escalating complex issues as needed - Administer system access and security, ensuring appropriate user permissions in line with internal controls and SOX

requirements - Support the configuration, testing, and deployment of system upgrades, integrations, and new functionality

- Monitor recurring technical and operational issues, identify root causes, and implement lasting solutions alongside internal teams and vendors - Evaluate business processes and system workflows, recommending enhancements that improve efficiency, performance, and user experience - Partner with internal stakeholders and external vendors to support system integrations, data flow, and platform performance - Research and evaluate new technology solutions aligned with company initiatives and operational goals

- Develop, maintain, and enhance leasing and operational reports, tracking metrics like traffic, conversions, occupancy, and leasing velocity - Build and manage dashboards and automated reporting to improve visibility and decision-making - Analyze performance trends and deliver actionable insights to operations, leasing, and leadership teams - Safeguard data integrity across systems through audits, validation, and troubleshooting discrepancies - Support ad hoc reporting and analysis for business initiatives, property transitions, and performance reviews

- Partner with teams across the company to gather reporting requirements and translate business needs into scalable solutions - Create, maintain, and standardize documentation for systems, workflows, and reporting definitions - Identify training needs and help develop and deliver user training materials that drive system adoption

- Oversee system setup and disposition during property acquisitions and transitions, keeping timelines and deliverables on track

- Take on other duties and special projects as they arise - this role will grow and evolve with the business

- 1-2 years of experience in a systems, IT support, business intelligence, or reporting role - including internships, co-ops, or relevant project work - Hands-on exposure to help desk/ticketing systems or system administration, or a clear aptitude to pick it up quickly - Solid Excel skills and working familiarity with reporting or dashboard tools like Power BI or Tableau - Strong problem-solving instincts - you dig into root causes rather than just patching symptoms - Clear communicator who can translate technical detail into plain language for non-technical partners - Organized, dependable, and comfortable juggling support work, projects, and analysis at once - A collaborative, coachable mindset - you ask good questions and take feedback well - Bachelor's degree or equivalent hands-on experience - Familiarity with property management platforms (e.g., Entrata, Yardi, RealPage) or an interest in real estate is a plus